Global Accounts Manager - London, N1C 4AG

Global Accounts Manager - London, N1C 4AG, United Kingdom

How we lead

UMG’s fraud prevention team is leading the industry by example in protecting the integrity of the global streaming ecosystem. We work across UMG labels, brands, and internal teams — including Commercial Affairs and Business Affairs — as well as with our external digital partners to detect, prevent, and respond to fraudulent activity. The Account Manager will serve as the central conduit connecting these groups, ensuring our anti-fraud operations, contractual obligations, and partner relationships are aligned and effective. This role can be based out of any of our US or European office locations or remote.

How you'll create

• Act as the day-to-day representative for fraud prevention at UMG in all operational and strategic engagements with DSPs.

• Partner with internal stakeholders to ensure our goals are reflected across all of our new and pre-existing licensing agreements.

• Lead internal anomaly detection reviews, coordinating data from multiple systems to validate and escalate streaming irregularities.

• Serve as the central liaison for UMG repertoire owners and regional Business Affairs leads — chairing monthly meetings to share insights, align investigations, and surface market-level priorities.

• Produce monthly reports and scorecards, summarizing partner performance, market trends, and identified anomalies.

• Handle rights holder escalations within UMG, ensuring cases of suspected manipulation or fraud are communicated, tracked, and resolved effectively.

• Develop and maintain internal alignment across teams to ensure consistency in process and data handling.

• Create and deliver internal and external presentations highlighting fraud prevention impact, market insights, and partner collaboration.

• Assemble detailed evidence briefs and summaries of bad actors for senior stakeholders and strategy leads.

• Support ongoing development of fraud-prevention reporting — ensuring internal metrics evolve with partner behavior and ecosystem trends.

Bring your vibe

• Experience in account management, partner operations, commercial strategy, or digital rights management within the music, media, or tech industries.

• Skilled communicator and excellent story teller, with experience leading meetings and presenting insights to internal executives and external partners.

• Strong organizational and project management skills — able to track complex deliverables, manage multiple stakeholder groups, and meet deadlines across global time zones.

• Analytical mindset with comfort interpreting data and drawing conclusions — SQL, Python, or Looker experience is a plus but not required.

• Proven ability to synthesize complex information into clear, actionable presentations and documentation.

• Familiarity with the digital music ecosystem, streaming economics, and partner operations.

• Detail-oriented and reliable — capable of maintaining accurate records, reports, and evidence logs across multiple investigations.

• Collaborative, diplomatic, and proactive — you thrive in cross-functional environments and enjoy turning insights into impact.

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest Free Season Ticket Loan available

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)