Procurement Client Experience Lead (EMEA)

Job Description

Procurement Plus Client Experience Lead (EMEA Market)

Location: London
Salary: Competitive

We are looking for a dynamic and experienced Procurement Client Experience Lead (CXL) to shape and deliver the strategic vision of our global procurement function across the EMEA Market. Acting as a trusted advisor to senior stakeholders and working closely with the EMEA Procurement Governance Lead, you will ensure procurement excellence is consistently executed across all seven Market Units, aligned with enterprise-wide goals, and delivering measurable business outcomes.

This is a pivotal leadership role, responsible for translating global procurement strategy into regional execution, embedding best practices, driving transformation through intelligent operations, and leading high-performing, cross-functional teams across the Market.

Key Accountabilities & Responsibilities:

The Market CXL is accountable for the leadership and delivery of procurement services to Accenture across EMEA’s Market Units. This includes oversight of Category to Contract Execution, Procurement Operations, Ventures & Acquisitions support, and Accounts Payable, with a focus on harmonization, innovation, and performance oversight.

Youo will be accountable for:

• Working in close partnership with the EMEA Procurement Governance Leadto ensure alignment on policy, compliance, and strategic governance priorities across the Market.
  
• Delivering the strategic vision and direction of the global procurement function within the EMEA Market leveraging the combined strength of on, near and off-shore Procurement teams.
  
• Ensuring consistent, high-quality service delivery across all Market Units through robust governance frameworks.
  
• Aligning procurement execution with global and regional commercial objectives and stakeholder expectations.
  
• Engaging senior stakeholders to influence outcomes and manage enterprise-level procurement risks.
  
• Overseeing performance metrics, financial outcomes, and operational excellence across the Market.
  
• Leading transformation initiatives, including the adoption of Intelligent Operations and digital tools.
  
• Building and sustaining a high-performing, inclusive leadership culture across distributed teams.
  

Qualification

What We’re Looking For:

Strategy & Execution

• Proven ability to translate global strategy into actionable regional outcomes.
  
• Strong analytical capability to interpret market trends and develop sourcing strategies.
  
• Commercial acumen to assess supplier models and maximize value creation.
  

Stakeholder Engagement

• Experience engaging senior internal stakeholders (Finance, Legal, Operations, Tax, Corporate Services) to position procurement as a strategic enabler.
  
• Ability to represent procurement in C-level forums and high-impact decision-making.
  

Category & Sourcing Leadership

• Expertise in sourcing across direct and indirect categories, including External Talent, Technology, HR, Marketing, and Workplace.
  
• Ability to shape and influence category strategies from a geographic delivery perspective.
  

Operational Excellence & Digital Capability

• Deep understanding of procure-to-pay environments and digital sourcing platforms.
  
• Skilled in leveraging data and technology to accelerate procurement transformation.
  

Leadership & Team Development

• Experienced leader of large, diverse, and geographically distributed teams.
  
• Strong capability in talent development, succession planning, and workforce optimization.
  
• Inclusive, positive leadership style to inspire teams through ongoing transformation.
  

Language & Education

• Fluent in English; additional European languages preferred.
  
• Degree-level education required; advanced qualifications in procurement or business leadership advantageous.
  

Locations

London

Additional Information

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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