Service Manager
SERVICE MANAGER
Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world’s most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture.
YOUR ROLE.
As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally.
The main duties of the role include.
Oversee daily operations to maintain smooth workflow and outstanding customer experience
Lead and motivate Service Advisors, Technicians, and Workshop Controllers
Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions
Coach and develop the Service team, including reviews, staffing, and training
Optimise workshop loading, technician utilisation, and identify additional work opportunities
Ensure full compliance with all processes and systems
Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes
Analyse KPIs and implement continuous improvement strategies
Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric
YOUR PROFILE.
Excellent customer service and communication skills
Strong leadership qualities with the ability to motivate and develop a team
Highly organised with strong multitasking abilities
Calm, professional approach to resolving conflict and customer concerns
Self‑motivated and able to work effectively in a fast‑paced environment
Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
SALARY AND HOURS.
Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car.
Working hours, Monday to Friday, 8am to 6pm.
BENEFITS.
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page .
Click apply today and take the first step towards a rewarding career in the automotive industry.
Recommended Jobs
IT Support
Provide end-user support for office-based and remote employees Manage and monitor helpdesk ticketing system through to resolution Deliver IT and AV support for client meetings and events Dep…
Midweight Designer
About Ogilvy Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds o…
Personal Tax Supervisor or Manager - London, City - Highly Competitive
Personal Tax Supervisor or Manager - London, City - Highly Competitive Clark Wood, Specialist Tax Recruiters are currently looking to recruit a Personal/ Private Client Tax Supervisor or Manager i…
Creative Strategist
Performance Creative Strategist London · Hybrid · Full-time This isn't a traditional creative role. We're a fast-growing, award-winning sustainable consumer health brand with 300,000+ customer…
General Manager
The General Manager role will include operational decision making through to professional development and succession planning, with a key mandate to supply and service the customer network across Lon…
Fantastic Spanish Teacher - Lambeth - January Start -...
Are you a passionate and dedicated Spanish Teacher eager to inspire students up to A-Level? Join a vibrant and supportive learning community in "Outstanding" school in Lambeth, starting this January.…
Womenswear Tailoring Garment Technologist
People Marketing's client, a successful, established supplier, seeks a Womenswear Garment Technologist with strong tailoring expertise to join their team in Camden Town, London. This role requires…
AI Product Manager - Data Science (Hiring Immediately)
Company Description Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to it…
Mathematics Teacher - Brent
An Outstanding Sixth Form in Brent requires a permanent, full-time Teacher of Mathematics, starting January 2026. Join a high-performing department dedicated to numerical mastery. About the Scho…