Service Manager

SERVICE MANAGER

Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world’s most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture.

YOUR ROLE.

As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally.

The main duties of the role include.

• Oversee daily operations to maintain smooth workflow and outstanding customer experience

• Lead and motivate Service Advisors, Technicians, and Workshop Controllers

• Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions

• Coach and develop the Service team, including reviews, staffing, and training

• Optimise workshop loading, technician utilisation, and identify additional work opportunities

• Ensure full compliance with all processes and systems

• Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes

• Analyse KPIs and implement continuous improvement strategies

• Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric

YOUR PROFILE.

• Excellent customer service and communication skills

• Strong leadership qualities with the ability to motivate and develop a team

• Highly organised with strong multitasking abilities

• Calm, professional approach to resolving conflict and customer concerns

• Self‑motivated and able to work effectively in a fast‑paced environment

• Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car.

Working hours, Monday to Friday, 8am to 6pm.

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page .

Click apply today and take the first step towards a rewarding career in the automotive industry.