Project Manager

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you!

The Project Manager plays a pivotal role in aligning strategic objectives with execution, overseeing a portfolio of projects while ensuring unified delivery across cross-functional teams. The role requires expert level project management leadership, strategic thinking, tactical execution oversight, and excellent communication skills.

The ideal candidate brings deep program and project leadership experience, knowledge of marketing and content operations, and the ability to drive outcomes for enterprise clients through structured, service-oriented delivery.

This role is billable and will serve in both client-facing and internal engagements.

How you will make an impact:

• Serve as the primary point of coordination between internal delivery teams, client stakeholders, and vendor partners.

• Manage internal & external project resources, and hold resources accountable while ensuring on-time, on-budget delivery.

• Recognizes, clarifies, and prioritizes project plan activities.

• Track agreed upon project metrics, milestones, and resources to ensure timely delivery of project outcomes as defined by the Scope of Work

• Proactively identify risks and dependencies; facilitate resolution and escalate issues where necessary.

• Key point of contact for project team members

• Partner with the Client Partner and Project Lead to set and manage stakeholder expectations in a timely, consistent, and professional manner providing regular communication & status updates

• Oversee maintenance of project artifacts (e.g.) project timelines, requirements documents, project plans, RACI charts, and retrospectives.

• Ensure project adherence to scope, schedule, and budget

• Collaborate with cross-functional teams to ensure on-time delivery of services while maintaining quality standards.

• Collaborate with account leadership to identify growth opportunities and continuously optimize delivery performance.

Client Facing Engagement

• Lead or support high-profile client delivery programs, especially for strategic engagements.

• Establish and maintain strong client relationships

• Maintain a high level of client satisfaction by delivering operational clarity, trusted leadership, and transparent communication.

• Demonstrate expertise in communicating with senior client stakeholders.

• Engage with stakeholders from various client teams and agencies to understand their requirements and expectations.

• Listen, learn, and adapt to changes in the business' needs.

What You'll Have:

• Bachelor's Degree or equivalent in a related field with 5 years of experience in technology, process or transformation consulting within marketing ops, commerce ops, creative ops, media ops or related domains.

• Minimum of 5 years in a client-facing agency or consulting role; or an equivalent combination of education and experience.

• Familiarity with areas such as marketing operations, content operations, digital shelf/e-commerce, and digital transformation across content ecosystems.

• Significant experience working with global clients, multi-country programs and distributed stakeholder groups.

• Strong technical and operational knowledge across relevant industry segments.

• Excellent verbal and written communication skills with an influential, clear, and collaborative style.

• Creative problem-solving mindset and a natural curiosity to drive innovation.

• Track record of excellent engagement, relationship development and management with senior client stakeholders and sponsors.

• Ability to simplify complex situations and lead discussions with clients, colleagues, and leaders.

• Strong proficiency in project and program management principles.

• Energetic can-do attitude; autonomous and motivated, with good problem-solving skills.

We Are: Curious, Focused, Creative, Trustworthy, and Inclusive.

At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide

top class service to our clients and how we show up and support each other within our communities. We celebrate

different backgrounds, experiences, and perspectives-encouraging everyone to bring their authentic selves to

work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone

regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are

dedicated to providing an inclusive, open, and diverse work environment.