Commercial Roaming Manager

Location: London, Bristol, Manchester

Why Wholesale

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

The Wholesale Sales function partners with and delivers capability to our biggest customers (across the UK and beyond), who in turn deliver communication services to their customers. In Wholesale, we leverage BT’s assets, diversity and sales excellence to provide these customers with best in class, innovative technology that empowers their customers’ future.

Why this job matters

The Commercial Roaming Manager will help the team stay on track with solid processes, smart insights, and the right tools to hit our commercial goals. That includes keeping roaming traffic running smoothly, ensuring a great customer experience, and working closely with trusted suppliers.

The Commercial Roaming Manager will regularly report on performance, turning complex data into clear, useful insights. You’ll also collaborate across teams to make sure updates are delivered accurately and communicated effectively.

What you’ll be doing

• Lead steering reviews and prepare traffic distribution change requests, maintaining records on wholesale roaming traffic status.
• Monitor steering and rate changes to mitigate cost exposure and make volume forecasts to support network planning.
• Provide monthly system generated rates, accruals, and budget forecasts, aligned internally on cash outlook.
• Drive internal development, focusing on technical and reporting capabilities whilst collaborating with suppliers to develop traffic management solutions in line with evolving reporting insights.
• Support the monthly management of the UK Origin Based Rating and pricing for Global Wholesale Voice team.

The skills you’ll need

Data Analysis

Market Analysis

Problem Solving

Stakeholder Management

Growth Mindset

What We Would Like to See on Your CV

• Proven ability to generate insights from complex datasets to uncover actionable insights and support strategic decision-making through analytics and Business Intelligence.
• Commercial acumen with a strong understanding of profitability drivers, performance monitoring, and trend analysis to inform business strategy.
• Highly organised to confidently present with clear communication to effectively engage stakeholders.
• Adept at identifying growth and driving innovation through new business models and ways of working whilst evaluating market trends, emerging technologies, and evolving customer needs.
• Industry experience within roaming is highly desirable.

Benefits Include

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

Why Business:

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.