Patient Coordinator (Mandarin and Cantonese speaking)

South West London

Patient Coordinator (Mandarin and Cantonese speaking)
Knightsbridge
£30-£35,000 + Commission

Are you a self-motivated individual with a passion for delivering outstanding patient care?

We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met.


Benefits:
  • £30,000.00-£35,000.00 plus commission
  • Company Pension
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Employee discount

Requirements:

  • Minimum 2 years in healthcare customer-facing and sales experience
  • Must be fluent in written and spoken Cantonese and Mandarin
  • Self-motivated with excellent time management skills
  • Ability to handle high-stress environments
  • Strong communication and interpersonal skills
  • Proficient in clerical and administrative tasks
  • Knowledge of ophthalmic procedures

Responsibilities:

  • Answering phone queries and guiding patients through their visits
  • Booking appointments and managing patient records
  • Providing information on clinic services to clients
  • Maintaining a supportive clinic environment
  • Meeting monthly targets and KPIs


The clinic is open six days a week, Monday to Saturday so you're shift pattern may include an occasional Saturday and a late finish of 7pm

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.

Posted 2025-11-15

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