Patient Coordinator (Mandarin and Cantonese speaking)
Patient Coordinator (Mandarin and Cantonese speaking)
Knightsbridge
£30-£35,000 + Commission
Are you a self-motivated individual with a passion for delivering outstanding patient care?
We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met.
Benefits:
- £30,000.00-£35,000.00 plus commission
- Company Pension
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Employee discount
Requirements:
- Minimum 2 years in healthcare customer-facing and sales experience
- Must be fluent in written and spoken Cantonese and Mandarin
- Self-motivated with excellent time management skills
- Ability to handle high-stress environments
- Strong communication and interpersonal skills
- Proficient in clerical and administrative tasks
- Knowledge of ophthalmic procedures
Responsibilities:
- Answering phone queries and guiding patients through their visits
- Booking appointments and managing patient records
- Providing information on clinic services to clients
- Maintaining a supportive clinic environment
- Meeting monthly targets and KPIs
The clinic is open six days a week, Monday to Saturday so you're shift pattern may include an occasional Saturday and a late finish of 7pm
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
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