Patient Coordinator (Mandarin and Cantonese speaking)

Patient Coordinator (Mandarin and Cantonese speaking)
Knightsbridge
£30-£35,000 + Commission

Are you a self-motivated individual with a passion for delivering outstanding patient care?

Are you a self-motivated individual with a passion for delivering outstanding patient care? We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met.

• £30,000.00-£35,000.00 plus commission
• Company Pension
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Employee discount

Requirements:

• Minimum 2 years in healthcare customer-facing and sales experience
• Must be fluent in written and spoken Cantonese and Mandarin
• Self-motivated with excellent time management skills
• Ability to handle high-stress environments
• Strong communication and interpersonal skills
• Proficient in clerical and administrative tasks
• Knowledge of ophthalmic procedures

Responsibilities:

• Answering phone queries and guiding patients through their visits
• Booking appointments and managing patient records
• Providing information on clinic services to clients
• Maintaining a supportive clinic environment
• Meeting monthly targets and KPIs

The clinic is open six days a week, Monday to Saturday so you're shift pattern may include an occasional Saturday and a late finish of 7pm

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.