Patient Pathway Business Analyst
We are seeking an experienced Business Analyst to support the implementation of a CRM–based patient/client portal, with a strong focus on the end–to–end patient pathway and integration with medical patient records.
Key Responsibilities
- Map the end–to–end patient pathway, from referral/enquiry through assessment, treatment, follow–up and discharge.
- Capture and document business, clinical and user requirements.
- Map as–is and to–be processes, identifying gaps and opportunities for improvement.
- Define requirements for the CRM and patient portal, including patient records, appointments, communications, documents, forms and pathway tracking.
- Work closely with clinical, operational, IT, CRM and data teams.
- Define data and integration requirements between the CRM, portal and existing medical record systems.
- Produce user stories, process maps and acceptance criteria.
- Support solution design, testing, UAT and implementation.
- Ensure requirements consider patient experience, data protection, information governance and security.
Experience Required
- Strong Business Analysis experience, ideally within healthcare or another regulated environment.
- Experience implementing CRM, client/patient portals or workflow systems.
- Strong process mapping, requirements gathering and stakeholder management skills.
- Experience with system integrations and data flows.
- Experience supporting testing and UAT.
- Healthcare systems, EPR/EMR/PAS or patient pathway experience would be highly desirable.
Key Objective
To ensure the new CRM and patient portal provides a clear, joined–up view of the patient journey, enabling staff and patients to understand where the patient is in their pathway, what has happened, and what needs to happen next.
Rates depend on experience and client requirements
Recommended Jobs
Chair of Board of Trustees
Join us in shaping the next chapter at Harrison Housing We have a proud history, a clear purpose and an ambitious future. We are looking to recruit a Chair of Trustees Founded in 1869, Harri…
Senior Procurement Manager, Sustainability Delivery
Job Description Just imagine turning sustainability ambitions into practical supply chain solutions that help bring innovative business models to life and create long-term value for customers, sup…
Social Media Manager
Who We Are We are the largest global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global per…
Video Content Creator
About Wonderbly Wonderbly creates personalised books and gifts that help people celebrate life's moments in a more meaningful way. From children's stories to keepsake gifts, our products combine cre…
Technical Business Analyst - Medical Imagery RIS/HL7/DICOM
We are seeking an experienced Technical Business Analyst to support medical imaging integration and transformation, with a strong focus on PACS, RIS, DICOM and HL7. The role will work closely with ra…
Lead Engineer
We’re on a mission to back the UK’s small businesses like no one else ? Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever d…
Brand Partnerships Manager
Description Togather are the team at the heart of great events. We’re a founder-led company of 40+ event specialists working across some of the largest and most exciting events in the UK. …
Ely Daytime Tutor
Daytime Tutor – Ely, Littleport, Witchford, Sutton £28–£32 per hour | Self-employed | Flexible hours up to 30/week | Start this September Tired of teaching to someone else's lesson plan and some…
Restaurant Manager - New Opening
About the Role: I’m working on a very exciting Restaurant Manager opportunity within a luxury, experience-led hospitality concept launching in London this March. This is a permanent Restauran…
Employment Associate, 3+ PQE
Employment Associate, 3+ PQE – Leading UK Law Firm About the Firm This leading UK law firm is widely recognised for its dynamic and forward-thinking culture. The firm offers exceptional exposur…