Digital Support technician apprentice

Summary

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fuelled by technology and endless possibilities.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Digital support technician (level 3)

Hours

Monday - Friday, between 9.00am to 5.00pm.

35 hours a week

Start date

Saturday 22 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Provide first-line technical support to staff and students, addressing issues related to hardware, software, and digital services
• Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms
• Install and configure new hardware and software as required
• Ensure that all IT equipment and systems are running efficiently and securely
• Assist with the management of user accounts, permissions, and security settings
• Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools
• Provide training and guidance to end-users on how to use various IT systems and applications effectively
• Monitor and report on system performance, identifying and resolving issues proactively
• Assist with regular backups and updates of systems and software
• Document and track technical issues, ensuring a clear record of support requests and resolutions
• Collaborate with the IT team to implement new technologies and upgrades

Where you'll work

Montefiorie Centre,
Hanbury street
London
E1 5HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON VESTA COLLEGE LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Level 3 Digital Support Technician Apprenticeship Standard, which includes:

• Level 2 Functional Skills in maths and English (if required) and End-Point Assessment (EPA)
• Training will be one day a week
• Training should be at the college

More training information

As an IT and Digital Support Technician Apprentice, you will get various training opportunities to help you improve your technical skills and grow your career in IT.

The training includes:

• Industry-Recognised IT Certifications: You will work towards certifications like CompTIA IT Fundamentals (ITF+), Microsoft Certified: Windows Server Fundamentals, or similar beginner-level qualifications
• In-Depth Software & Systems Training: You will get specialised training on tools and software used in our company, including operating systems (Windows, macOS), networking protocols, Learning Management Systems (LMS), and cloud technologies.
• Cybersecurity Awareness: You will learn important cybersecurity practices to help protect data and secure digital systems from common threats
• Networking and Cloud Technologies: You will learn the basics of networking and cloud computing, which are important for modern IT systems and digital transformation

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative