Supporter Retention and Experience Officer

Working hours: Minimum 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ Interview Date: To be confirmedDo you want to be part of a dynamic team helping to raise £40 million a year? Would you like to work for a top 10 charity fighting against social inequality and transforming lives across the UK?We are looking for a motivated and enthusiastic candidate to join our dynamic and successful Supporter Retention and Experience Unit, working across a range of offline and online media channels. You will play a key role in supporting the team on retention and supporter experience campaigns to deliver income and build strong loyalty communications to existing supporters, helping to raise £40 million a year.To be successful in this role, you should:Enjoy working in a teamBe a clear communicator with strong organisation skillsHave strong experience in supporter experience, journeys or direct marketingHave excellent project management and analytical skills and confidence working with agencies and data. Closing date: 1 st February 2026 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.In order to complete your application please download and read the job profile and any other attachments.In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.Appointment subject to satisfactory references and proof of right to work in the UK.For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.We reserve the right to close this advert earlier if we feel that we have received sufficient applications.Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.