Operations Strategy Manager (UK&I)

YOUR MISSION AT VOI

As an Operations Strategy Manager , you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region. This will include:

• Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations.

• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).

• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.

• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.

• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.

• Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.

• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.

• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

WHAT YOU NEED TO EMBARK

We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:

• Bachelor’s degree in business, economics, engineering, or a related field would be ideal.

• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.

• Comfortable using data and AI tools to understand performance and make decisions.

• Ability to translate complex data and analysis into clear, simple actions for others to execute.

• Stakeholder management and Negotiation skills, including with external partners like 3PLs.

• Experience managing complex cross-functional projects and aligning local and central teams.

• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator

• Get “skin in the game” through our employee stock options program.

• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.

• Unlimited free Voi rides.

• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.

At Voi , we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.