Store Manager - London

COPAINS
London
Copains is a Parisian high-end bakery committed to an innovative approach combining artisanal excellence, healthy eating and pleasure. Our products are 100% gluten-free, with a wide selection of vegan options, made from high-quality, local and seasonal ingredients.

Our shops aspire to be warm and modern places of sharing, where customer service and the taste experience are paramount.

The duties of the perfect companion

As an ambassador for our brand, you are responsible for the smooth running of the shop and the customer experience:

  • Welcoming each customer with attention, listening and product expertise.
  • Leading, training and motivating the sales team with high standards and kindness.
  • Ensuring the consistent quality of product presentation and merchandising.
  • Monitor performance indicators: turnover, average basket size, customer satisfaction
  • Manage schedules, stock and deliveries
  • Ensure strict compliance with food hygiene and safety standards
  • Work closely with the laboratory and management to ensure consistency in the product range
What we offer :

  • A committed product universe, full of meaning and innovation.
  • An elegant, caring and stimulating working environment.
  • A rapidly growing, people-oriented company with strong values
  • A key position with real responsibilities and genuine opportunities for advancement within the network
  • Attractive remuneration with monthly bonuses
  • Discounts on our products (and you're going to love them!)
To be our friends:

  • You have experience in point-of-sale management, ideally in the premium food, ready-to-wear or specialist retail sectors.
  • You are demanding, organised and attentive to the smallest details!
  • You have a genuine sense of service and excellent interpersonal skills.
  • You know how to manage a team, help it grow and instil a strong customer-focused culture.
  • You are sensitive to issues of nutrition, healthy eating and gluten-free diets, which is a plus.
  • You are fluent in professional English (because yes, we have a large international clientele!).
  • You are proficient in the use of management tools (cash register, orders, reporting).
  • You know how to make a heart in frothed milk?

Copains is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, origin, age, disability, or any other protected status.
Posted 2025-11-27

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