Regional Operations Manager (Hiring Immediately)

About Zippd

Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.

The Opportunity

This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.

You will be responsible for:

· Launching 15–20 micro warehouse locations across London

· Onboarding operational service partners

· Implementing operational processes

· Launching new customer operations

· Ensuring exceptional live service quality

Key Responsibilities

Network Rollout & Launch

· Lead the operational launch of 15–20 micro warehouse locations across London

· Coordinate launch readiness across facilities, labour , equipment and operational processes

· Support go-live activities including on-site operational leadership

Service Partner Management

· Support the selection and onboarding of 1–4 operational service partners

· Train and embed operational standards and processes

· Drive accountability and operational performance

Customer Onboarding

· Support the onboarding and operational integration of new customers

· Act as a key operational contact during launch periods

Operational Excellence

· Ensure service quality, operational consistency and KPI achievement

· Quickly identify and resolve operational issues and bottlenecks

Hands-On Operational Leadership

· Be prepared to operate directly within the network when needed

· Lead from the front during high-pressure operational periods

Requirements

Non-Negotiable Traits

· Builder mentality and excitement for creating operations from scratch

· Relentless ownership and bias for action

· Operational toughness and resilience under pressure

· Strong relationship management capability

· Highly organised executor with strong multi-site coordination ability

· Comfortable operating in ambiguity and fast-changing environments

· Quick thinker with the ability to problem solve rapidly

What We’re Looking For

· Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations

· Experience launching new operational sites or services

· Excellent organisational and execution capability

· Strong communication and stakeholder management skills

· Willingness to travel extensively across London

This Role Is Probably NOT For You If…

· You are looking for a highly structured corporate environment

· You dislike ambiguity or operational pressure

· You prefer predictable routines

· You avoid accountability or difficult operational decisions

· You are uncomfortable getting hands-on when required

What Success Looks Like

· Successful launch of the London rapid delivery network

· Strong operational partner performance

· Successful onboarding of new customers

· High operational service quality

· Scalable operational processes