German Speaking - Customer Service Advisor
Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Location: London (Hybrid)
Salary: £12.65 per hour + bonus (OTE)
Contract Type: Full-Time, Permanent
Working Hours: Monthly rota covering shifts between 8:00am - 8:00pm, Monday to Saturday. Flexibility required for occasional evenings and weekends.
We are seeking a Multilingual Customer Experience Consultant fluent in German and English to join a fast-paced, customer-focused team supporting a global campaign in the lottery and gaming sector. This hybrid role offers the opportunity to work from home for up to 80% of your time, with occasional office presence required for training, coaching, and business needs. Key Responsibilities
Handle customer queries via phone, email, and live chat in a professional and timely manner
Deliver exceptional customer service and represent the brand with enthusiasm
Collaborate with team leaders to meet service expectations and performance targets
Identify opportunities to improve customer experience and internal processes
Maintain high standards of organisation, reliability, and flexibility
Embrace a culture of learning, innovation, and teamwork
Skills & Experience Required
Fluent in German and English (spoken and written)
Excellent communication and interpersonal skills
Strong numeracy, literacy, and problem-solving abilities
Previous experience in a contact centre or customer service role (desirable)
Positive attitude and commitment to delivering outstanding customer support Working Environment
Hybrid working model (80% remote)
Contracted hours: 8:00am - 10:00pm, Monday to Sunday
Campaign support hours: 8:00am - 8:00pm, Monday to Saturday
Flexibility required for occasional evening and weekend shifts Benefits & Development
Competitive hourly rate + performance-based bonus
Supportive team environment with clear development pathways
Opportunities for progression into specialist or leadership roles
Inclusive culture that values innovation, collaboration, and personal growth How to Apply
If you're ready to grow your career in a fun, fast-paced environment and help shape the future of customer service, apply now!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Recommended Jobs
Tax Manager - Global Mobility
TPF Recruitment are currently supporting a specialist Tax practice with expanding their Global Mobility team. Although this vacancy is for a Tax Manager, applicants from all Tax candidates, at any le…
Property Manager/Administrator
With over 170 branches nationwide my client is one of the largest, Independent, agencies and the last 20 years has given them invaluable experience during what has been the most radical and dynamic pe…
Construction Manager
Construction Manager - High-Value Fit Out - London Are you a dynamic and experienced Construction Manager with a proven track record of delivering large-scale commercial fit-out projects? Are you r…
Functional Safety Engineer
Our project portfolio includes hydrogen generation, storage, and delivery systems, including those that use green (renewable) and blue (hydrogen recovery from natural gas) energy. Our goal is to deve…
Cover Cleaner
Flexible role to offer sickness and holiday cover to ensure service delivery is maintained at all times. To conform to the cleaning specification and schedules and carry out cleaning duties as req…
Female Security Officer
Female Corporate Security Officer Location: London (nearest tube: Canning Town, Custom House) Salary: £33,000 + extensive benefits, overtime opportunities Shifts available as follows: 2pm - 10:30p…
Lead Consultant
We’re looking for a Lead Consultant to join our growing UK team. In this role, you’ll drive OneStream implementations, applying your expertise in areas such as consolidation and planning to create …
Estate Agent
Estate Agent OTE: £30-35k, Uncapped Commission, Career Progression We’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in…
Financial Systems Analyst
Financial Systems Analyst £120,000 Plus Bonus Quant Capital is urgently looking for a Financial Systems Analyst to join our high profile client. Our client is one of the largest Quant Investmen…
Maintenance Supervisor Packing
ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, …