Reservations Agent
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organised and proactive in managing your tasks.
- Good communication skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Recommended Jobs
Support Worker Edgware
We are recruiting support workers for a single person supported living service based in Edgware. You will support a lady in her 30's who is on 2:1 support. This service is classed as complex due to th…
Principal Product Manager, Data Science & Machine Learning
Job Profile We are seeking a highly experienced and strategic Principal Product Manager - Data Science & Machine Learning to drive the vision, strategy, and execution of AI/ML-powered products. Yo…
Elastic Stack Engineer Launch your professional journey in the dynamic world of digital entertainment, where cutting-edge tech and fresh ideas shape t... read more
Launch your professional journey in the dynamic world of digital entertainment, where cutting-edge tech and fresh ideas shape the future. If you’re a bold thinker, a tech-savvy problem solver, a v…
Head of Customer Engagement and Retention
Reigniting the Customer Orientation of Tails.com to deliver better customer experiences, leading to growth of key Life Time Value metrics. Changing the world of pet food for good We’re Tails.…
Banqueting Chef de Partie in London
Job description Chef de Parties Salary: £34,000 + Service Charge The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Banqueting Chef de Partie to join our Park Hyatt London Riv…
Application Engineer - Electrical Engineering
With pioneering hardware and software solutions, Janitza enables energy to be measured, analysed and made available. Janitza thus helps companies to conserve resources, remain productive and be succe…
Brand Ambassador - Gucci
BRAND AMBASSADOR – GUCCI HARRODS, LONDON FULL TIME WORKING 37.5 HOURS OVER 5 DAYS A WEEK COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are so…
National Account Executive
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All . We are proud to be a Top 10 player in the European Consumer Self…
Warehouse Operative - London East
Salary See job description Location London , E6 7FF Job category Warehouse Posting date 6th October 2025 Job Reference ANG03687 Are you ready to make a difference and be part of…
CRM and Marketing Automation Lead
Young Living Europe is seeking a CRM/Marketing Automation Specialist to lead the development and optimization of our new Customer Data Platform (CDP) across 13 languages and multiple EMEA markets. Thi…