Reservations Agent
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organised and proactive in managing your tasks.
- Good communication skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Recommended Jobs
Key Account Manager
About Flash Pack: When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human conne…
Senior Reinsurance Political Violence Broker
Job Title: Senior Reinsurance Political Violence Broker Location: London (Hybrid Working) Regions Covered: UK, Middle East, LATAM & Africa Salary: Competitive + Benefits Overview: My cli…
Senior Brand Manager - UK Lifestyle startup
Are you ready to make a significant impact on a thriving UK lifestyle brand? We are looking for a Senior Brand Manager who has been a pivotal part of scaling a UK lifestyle brand from £3m–£4m in reve…
Sales Negotiator - Crystal Palace
Do you have experience as an estate agent? Are you self-motivated, trustworthy and reliable? Do you have experience in forming and developing great relationships with customers and colleagues? If so,…
Head of Research
Head of Research London Responsibilities: Develop and deliver a new Research Strategy ensuring alignment to the charity's overall strategy. Implement a patient and public involvement (PPI…
Delivery Driver
Join One Motion. We’re always on the road! ~£500 JOINING BONUS - Subject to Performance*** Immediate Start for Full Time Roles - Apply now for immediate interviews Do you have driving experien…
Audit Executive
TPF Recruitment is proud to be recruiting on behalf of a Top 15 accountancy firm in London, seeking an ambitious Audit Executive to join their growing audit team. You’ll lead audit assignments f…
BMS Applications Engineer
Applications Design Engineer - London - £65,000 An exciting opportunity has just presented itself for an Application Design Engineer to join a nationwide Building Management Systems controls company.…
Ward Hostess/Host
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you! …
Student Placement - Medical Affairs (Multiple Positions Available)
Student Placement - Medical Affairs (Multiple Positions Available) This role will be based in our modern state-of-the-art co-working facilities in Moorgate, London. This site, at the heart of Londo…