Associate Director, Project Management

Description

Position at WebMD

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Role Overview:

The Associate Director, Project Management for WebMD/Medscape Medical Affairs is a key operational leader responsible for overseeing the successful development and execution of Medical Affairs initiatives for global pharmaceutical clients. This role ensures the flawless delivery of high-quality digital programmes, including online education hubs, videos, slide decks, email campaigns, short-form alerts and live/virtual meeting content.

As a senior member of the Medical Affairs Project Management team, the Associate Director provides leadership and support across multiple large or complex programmes, oversees project governance and workflows, coaches and mentors PM team members, and serves as a central point of coordination across teams.

This individual must have strong team management experience, project management expertise and the ability to translate client priorities into actionable plans while ensuring operational rigour, resource alignment and seamless cross-functional collaboration.

Responsibilities:

• Team Leadership & Coaching

• Lead, mentor and support project management team members across multiple project types and client portfolios.

• Provide performance feedback, identify development opportunities and help build a strong PM talent pipeline.

• Serve as a senior point of escalation for project delivery challenges, risk mitigation, capacity concerns and operational bottlenecks.

• Project & Programme Oversight

• Oversee the end-to-end internal development of Medical Affairs programmes, including digital content, medical education materials and meeting deliverables.

• Review and guide project set-up, timelines, dependencies and milestone planning within our project management system, Workfront.

• Maintain strong adherence to internal quality standards, pharma review processes and operational compliance.

• Ensure accuracy of timelines, project health reporting and dashboards across the PM team.

• Support error-free launches by maintaining rigorous QC processes and documentation standards.

• Support PM team with managing project scope and lead scope-change discussions with Account Management and internal stakeholders.

• Support revenue goals by identifying risks early, proposing solutions and escalating appropriately to senior leadership.

• Cross-Functional Collaboration & Communication

• Collaborate closely with Account Management to ensure alignment on client priorities, delivery expectations, timelines and resourcing.

• Facilitate internal meetings to review and discuss project challenges or custom requests.

• Partner effectively and demonstrate excellent communication practices with Editorial, Scientific, Creative and other internal team members across the US, UK, Europe and India.

• Operational Excellence & Process Governance

• Partner with Medical Affairs leadership and cross-functional teams to streamline workflows, optimise processes and close operational gaps.

• Drive standardisation through SOP development, templates, playbooks and best-practice PM frameworks.

• Lead pilot programmes, operational tests and new client implementations, ensuring sustainable rollout and adoption.

• Analyse trends in project execution, identify root causes for delivery issues and champion continuous improvement initiatives.

Job Qualifications & Desired Skills

• Bachelor’s degree required.

• 7–10+ years of project management experience, ideally within:

• Medical Affairs or Medical Education

• Pharmaceutical/agency environments

• Digital projects

• Proven experience of managing multiple team members.

• Strong command of project management systems and experience using Google Suite.

• Exceptional organisation, communication and stakeholder-management skills.

• Strong problem-solving capabilities, proactive mindset and commitment to operational excellence.

• Demonstrated ability to manage multiple large-scale or complex projects in a fast-paced, highly regulated environment.

• Knowledge and experience of working to global pharma regulatory policies, e.g. ABPI, EMA.

• Experience working with cross-functional teams, ideally across multiple time zones (US, UK, EU, India).