Soft Services Procurement Manager
- Develop and execute a soft services supply chain strategy that supports sales, innovation, value creation and operational delivery
- Engage stakeholders across operations, sales, procurement and other functions to ensure strategy meets business/client requirements
- Drive engagement with account teams to encourage performance feedback submission for all key soft services providers via our PULSE performance management tool.
- Analyse supplier performance and escalation data to identify risks and opportunities
- Drive overall performance improvements across soft services categories, leading on performance management activity for key underperforming suppliers
- Support account teams to manage performance at an account level, providing training and support as part of our downstream model
- Support CBRE's teams to deliver increased margin from soft service
- Build relationships with strategic partners at operational and senior levels
- Lead SRM meetings with key partners, engaging relevant stakeholders across key functions to drive growth and identify and implement key innovations
- Build training materials to support the business to manage soft services partners more effectively.
- Work with operations teams to drive utilization of these materials
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