Front of House Manager

We are BLACK KITE we are the FUTURE

Black Kite is an independent creative studio offering world class visual effects and design. We are a talent first, technology inspired studio.

Our community is home to a collective of world-class talent. A group of artists, creators, designers, producers and technologists that have come together to make exceptional artistic visual content.

What is IMPORTANT to US

We are going to try new things and break some rules.

Our ethos is to build a creative community which has our people and our culture at its heart. We are a community born of the belief that great work should be accessible to all who seek it.

We believe in a community where people can develop and succeed, we believe in creating a sustainable studio model where we look after our people and inspire them to create the extraordinary.

We believe in taking good care of the environment. We are people who insist on living and working well. We don't just say it, we’re doing it!

The BLACK KITE CULTURE

We are creating a team of world-class talent, working with the best creative clients and building an exciting future for everyone who is part of the Black Kite adventure.

We are a studio which has our people and our culture at its heart.

We are proud of our people, our work and our space. We are committed to developing a sustainable creative community. We want to create an environment where trying new things is not only possible, but exciting and different.

Our purpose is to make brilliant creative work that engages audiences and lives long in the memory. We love what we do, so we want to have fun while we’re doing it.

The FRONT OF HOUSE MANAGER role at BLACK KITE

As Front of House Manager you are responsible for the entire Front of House function and service at Black Kite. You manage the Front of House team and the Runners to ensure we deliver an unrivalled, first-class service at all times. You work with our Founder & CEO to ensure the Studio is a vibrant, energetic, excellently maintained place for our Clients, Team and wider Community. You go the extra mile, inspiring a positive and unique experience whilst at Black Kite Studios! You and your team support the wider studio team with various admin tasks.

We are committed to supporting you and your ongoing career development. We will work closely with you to establish your personal progression plan. Together we are investing in the future and your career will grow without limits. At Black Kite you are never on your own.

Your responsibilities include:

- Ensuring the successful delivery of an unrivaled, first-class Front of House service, for all Clients and people attending the Studio.

- Management of the Front of House Reception team and Runners, including their rotas, ensuring adequate cover is always available. Arranging temporary cover as required.

- Actively participating in recruitment for your team.

- Conducting probation & annual reviews for your team, aligning their career development with opportunities across Black Kite if possible.

- Holiday management and approval for your team.

- Working with the SLT and various external building services contractors (including Security), you ensure the Studio is always clean, safe and maintained to the highest possible standards.

- Developing, refining and communicating processes relating to Front of House where necessary.

- Management of stock and supplies for the whole studio (and any events), requesting payment approval when necessary.

- Creating welcome packs for all new Black Kite employees, replenishing stock when needed.

- Welcoming new hires to the team on their first day, providing tours and supporting the process as needed.

- Studio Administrative Support, including but not limited to:

1. arranging travel,

2. booking off-site meetings,

3. sending weekly/daily studio schedules and updates,

4. meeting room booking and preparation,

5. booking taxis and couriers.

6. Receiving and logging drives in and out, delivering them to the correct person without delay.

7. Management of Petty Cash & Starling account.

8. Purchasing studio equipment and technology as required.

9. Invoice approval, for your team and supplies.

10. Job Book management

- Assisting with planning and coordinating Black Kite social and client events.

- Keeping track of events / holidays / days to celebrate in the studio and arranging necessary treats / decorations / supplies. (Valentines Day, Easter, St Patrick’s Day, Ramadan, Chinese New Year etc.)

- Being a Black Kite ambassador at all times.

This role has an alternating shift pattern of 8-5/11-8

Why YOU?

You are organised, motivated and responsible. You are an excellent people person and you have a positive can-do attitude. You thrive when given new challenges and you have excellent attention to detail. You positively influence our culture and take pride in doing so!

Why US?

We want you to grow with us and help us create a sustainable future for everyone who is part of the Black Kite family.

We believe in talent, creativity and innovation.

We believe that Creativity is the differentiator, it sits at the very heart of everything we do and the reason why Black Kite was born.

We back ourselves to grow and be the best, to always improve, but never lose sight of our values and principles. We care about our people.

At Black kite we look out for each other and believe in doing things the right way. We place importance on a code of shared ethics and treating people fairly and with respect.

We believe in the power of team work and togetherness to achieve the extraordinary – Once a Kite always a Kite.

We are big on ambition. We are excited about the future.

Black Kite Studios are committed to a policy of equal opportunity in all aspects of recruitment and employment regardless of age, sex, sexual orientation, pregnancy or maternity, marriage and civil partnership, race, religion or belief, gender identity or disability (whether registered as disabled or not). If you would like to know more on how we approach equal opportunities, please let us know.

Reporting to: Founder / CEO