Spa & Retail Concierge

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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Spa & Retail Concierge , you will be the first point of contact for guests seeking relaxation, rejuvenation, and bespoke wellness experiences. You will guide them through spa treatments, wellness offerings, and luxury retail selections, ensuring every visit is seamless, personalised, and memorable. Your expertise and warmth will enhance their journey, making wellness a lifestyle both within and beyond The Chancery Rosewood.

Key Responsibilities

• Welcome and assist guests in selecting spa treatments and wellness experiences tailored to their individual needs.
• Provide expert advice on luxury skincare, wellness, and lifestyle products available in the retail boutique.
• Manage spa bookings and ensure a smooth, well-coordinated guest journey from arrival to departure.
• Maintain an elegant and inviting retail space, supporting merchandising and inventory management.
• Engage with guests to create personalised wellness recommendations, enhancing their overall experience.

About You

• Connection – You build genuine, lasting relationships with guests and colleagues, approaching every interaction with warmth, empathy, and an inclusive spirit.
• Guest-Centricity – You anticipate guest needs with care and precision, delivering personalised spa and wellness experiences that consistently meet and exceed expectations.
• Influencing – You communicate with confidence and credibility, offering thoughtful guidance on treatments and retail that inspires guests and earns their trust.
• Integrity – You uphold Rosewood's values and service standards in every interaction, bringing professionalism, consistency, and purpose to your role.
• Drive – You bring enthusiasm and a desire to grow, proactively seeking opportunities to elevate the guest experience and develop your expertise in luxury wellness.
• Adaptability – You embrace change with ease, bringing creative thinking and flexibility to meet the evolving needs of guests and the business.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.