Selling and Service Coach

As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.

You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for:

- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.

- Providing Partners with constructive feedback to help their personal development.

- Being creative in the way you deliver training to cater for different learning styles.

- Planning and delivering inductions for new Partners.

- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets,devices, apps, new learning platforms, etc.).

- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Care Experience

Providing a safe and supportive community for Partners with experience in the care system.

Carers Network

The network aims to raise awareness and support Partners who are carers, and their allies.

Ability

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Unity

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.

- Good computer skills enabling you to facilitate and produce training on different systems.

- Great customer service skills.

- Experience of working in a customer-facing selling/retail environment.

- Ability to plan and prioritise own time and workload.

Desirable skills/experience you may have

- Previous experience working as part of a team.

- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.

- Stakeholder management to build relationships with colleagues and subject matter experts.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices.

Glasgow (John Lewis)
Buchanan Galleries
Lanarkshire, G1 2GF
See Commute

Leisure Learning

Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses.

(Applies to courses which you pay for in advance yourself).

PARTNER DISCOUNT

25% off at John Lewis and 20% at Waitrose. We knew you'd like this one!

(some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).

Clubs & Societies

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

HOLIDAY & LEAVE

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

(The amount of holiday you'll get depends on your role and working hours. It increases over time).

PENSION & LIFE ASSURANCE

Secure your future with our comprehensive pension scheme and life assurance.