Operations Manager

Job Description

Operations Manager - Central London

Your new company
Join a collaborative organisation responsible for enhancing one of Central London’s most historic and high-profile districts. Covering key areas that include major cultural destinations, iconic landmarks, and essential transport hubs, this organisation works to make the area an exceptional place to work, visit and live.Through creative placemaking, sustainability initiatives, operational excellence and strong partnership working, the team delivers projects that protect the environment, celebrate heritage and strengthen local communities, all guided by a clear and ambitious five-year plan.
Your new role
As an Operations Manager, you will play a crucial role in maintaining and elevating the quality, safety and vibrancy of the public realm across this unique London district. You will be the driving force behind effective street operations, contractor management and stakeholder engagement.In this varied and impactful position, you will:

- Oversee and resolve street-based issues to improve the public realm.
- Manage Integrated Street Services contracts, ensuring all KPIs, service levels, and specifications are met.
- Build strong relationships with local partners, stakeholders and statutory agencies.
- Represent the organisation at community and operational meetings, championing high standards.
- Investigate contractor performance concerns and coordinate solutions to ensure continuous improvement.
- Work closely with senior leaders and delivery partners to create a welcoming, well-managed environment for businesses, residents and visitors.
What you'll need to succeed
To thrive in this role, you will be:- Experienced in street operations, public realm management, or facilities management.
- Knowledgeable about current UK criminal and anti-social behaviour legislation.
- An excellent communicator-confident in written, verbal and presentation settings.
- Skilled at working independently while collaborating effectively with colleagues and external partners.
- Highly organised, diplomatic, solutions-focused, and strong in stakeholder management.
- Educated to a good standard with relevant professional experience in a similar operational role.

What you'll get in return
You’ll join a supportive, collaborative and forward-thinking team committed to improving one of London’s most iconic heritage areas. This is a chance to make a visible impact in a dynamic environment while developing professionally within a mission-driven organisation.
In return, you will receive:

- A salary of £40,000-£45,000, depending on experience
- Primarily site-based role, with 1 day a week working from home (subject to business needs)
- Opportunities for professional development
- An inclusive, diverse, and supportive culture
- The chance to contribute to meaningful improvements across a unique and historic area of London
What you need to do now
If you are passionate about placemaking, operational excellence and delivering real community impact, we would love to hear from you. This is your opportunity to shape the future of one of London’s most significant districts and take the next step in your career.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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