CRM programme Manager ( Membership )

Antal have partnered with a fantastic membership organisation for the recruitment of a CRM Programme Manager.

This is a new CRM implementation and needs someone who has worked as Programme Manager end to end on at least 2 CRM implementations within Membership organisation: encompassing Subscriptions, Events, Products, Member Services, Education, CPD, Comms, Collections, Engagement Portal.

Working for a third party implementing a CRM at a membership organisation is not sufficient and this is not a Project Manager role.

This is not just about the technology it is also about the people, the change and dealing with the complexities of a membership organisation.

Essential

• • Significant experience in delivering CRM implementation programmes within complex membership organisations.
  • Demonstrable experience in running technology change initiatives using formal project and programme methodologies.
  • Significant experience in working with suppliers to agree deliverables, remain on plan, address problems and hold to account for successful delivery.
  • Strong experience in providing governance information and running oversight boards led by senior staff.
  • Demonstrable experience in managing complex budgets, forecasting spends and keeping within allocated values.
  • Skilled in translating functional and non-functional requirements from an organisation's stakeholders to a new supplier and product, resolving differences between the two and reaching consensus on expectations.

Desirable

• • Qualification in one or more change methodologies such as PRINC2 or MSP
  • Qualification in one or more product development methods such as Scrum or DSDM
  • Qualification in APMG or an equivalent change management method
  • Skilled in defining programme benefits and using success criteria to materially demonstrate delivery.
  • Experience of running programmes of work alongside other organisational change activity and mapping dependencies and resource needs across the whole
  • Experience in working with related CRM systems such as member portals, marketing platforms and data integration layers.
  • Good working knowledge of Microsoft productivity tools including Office, Teams, SharePoint and Project
  • Understanding of database structures, data quality improvement and migration tasks
  • Broad awareness of the membership CRM supplier and product market
  • Understanding of CRM as a pan organisation comms and marketing approach alongside the underlying technology
  • Line management and task allocation in both direct and Matrix models.
  • Experience of operating within a large organisation run on a Council, Committees and Staff model.