Operations Assistant - Short-Term & Airbnb Property Management in City of London

Job description

Location: London/Hybrid

Company: StayinLondon.co.uk - DPO Solutions Ltd.

Employment Type: Full-time, Wednesday to Sunday , Permanent

About Us

At StayInLondon , we manage short-term rental properties across the city, making sure every guest has a great stay and every host feels supported. We’re a growing team who care about the details, whether that’s keeping operations running smoothly, fixing problems fast, or making sure our properties are always set up for a flawless stay.

Role Overview

This is a hands-on role where no two days are the same. As the Operations Assistant , you will play a key role in supporting the operations team, ensuring processes run efficiently, and helping the business achieve its goals. You’ll take on a wide mix of tasks, from organising schedules and managing information, to working directly with clients and suppliers. You’ll be on the ground every day, visiting properties, checking standards, and supporting guests and hosts in person. You’ll be hands-on in creating an amazing experience for guests, building strong relationships with hosts, and keeping our properties up to a high standard. This role is ideal for someone who enjoys solving problems, juggling different priorities, and thriving in a fast-moving, varied environment. We’re looking for someone who is available to work Wednesday to Sunday on a weekly basis.

Key Responsibilities

• Assist with day-to-day operational tasks to ensure smooth business operations.
• Manage schedules, appointments, and internal communications.
• Support procurement, supplier management, and inventory tracking.
• Prepare and maintain reports and records.
• Handle general administrative duties, including communications and documentation.
• Act as a point of contact for guests and hosts, ensuring a positive and professional experience.
• Support quality control checks across properties, ensuring standards are maintained.
• Contribute to process improvements and efficiency initiatives.
• Assist with resolving guest issues quickly and effectively to support retention and reviews.

About You

• Previous experience in an operations, administrative, or support role is desirable.
• Strong organisational skills with great attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to use specialised software as well as Google Suite and Whatsapp.
• Comfortable communicating with different people in person, on the phone, and online.
• Ability to multitask, prioritise, and work independently.
• A proactive, flexible, and positive approach to problem-solving.
• Being handy with tools and able to fix minor maintenance issues would be considered a plus.
• Customer service mindset with a genuine care for delivering great guest and host experiences.
• A keen interest in the world of short-term lets.

Salary & Benefits

• Competitive starting salary from £28,000, depending on experience.
• Fully paid London travel card (Zones 1–2) so you can get around easily.
• Company phone, laptop and expense card.
• A supportive team who values initiative and collaboration.

How to Apply

If you’re an organised, motivated individual who thrives in a busy and varied role, we’d love to hear from you!

Please send your CV and a short cover letter to [email protected] with the subject line Operations Assistant Application – [Your Name] .

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Casual / Part Time Jobs

Published at

09-11-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English