Cloud Infrastructure Engineer

About ZAVA

We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

The digital healthcare market is a very exciting and competitive space that has seen considerable growth over the last few years.

We are looking for a creative Cloud Infrastructure Engineer to manage our Cloud infrastructure and DevOps activities. In this role, your duties will include developing software, configuring systems, and performing diagnostic tests throughout the stages of development and management of infrastructure.

To ensure success as a Cloud Infrastructure Engineer, you should demonstrate extensive experience in DevOps and cloud engineering.

In the long term, the successful candidate in the role of a cloud infrastructure engineer should bring substantial value to the company. Here are some key areas where their contributions would be valuable:

• Technical excellence
• Infrastructure optimisation
• Collaboration and problem-solving
• Scalability and resilience
• Continuous improvement
• Strategic planning
• Continuous Learning and a sharing knowledge mindset
• Security and Compliance

What can you expect from working with us?

Knowledge Sharing - We’re learning all the time (mostly from each other) because we don’t work in silos. We talk, teach, and ask questions - sharing knowledge so that we can all develop new skills.

Make an impact - By leading a collaborative problem-solving process to define meaningful, relevant, and easily understood KPIs around product performance, you will see the impact of your insights and the overall value to the business.

Trust and autonomy - You’ll have the freedom to manage your own schedule and will be trusted to run projects from end to end.

You'll work with professionals who are passionate about leveraging cloud technologies to drive meaningful change in healthcare.

Key Accountabilities

• Cloud creation, maintenance, and patching (Using Terraform and CDK).
• Providing your technical expertise in improving, updating, and securing ZAVA’s cloud infrastructure using IaC (Infrastructure as Code).
• Be a subject matter expert and apply the latest DevOps and infrastructure as a code (IaC) practices.
• Support the engineering teams by deploying requested tools and assisting with DevOps issues.
• Working on ways to automate and improve development and release processes.
• Review and approve Pull requests (PRs) / code written by team members to ensure code quality and the right-first-time implementation.
• Support ZAVA in maintaining ISO27001 and Cyber Essentials and compliance by ensuring systems are secure and security guidelines are followed.
• Identifying technical problems and developing software updates and ‘fixes’.
• Active participation in team agile ceremonies such as standups, planning, backlog refinement, retrospectives, etc
• Creating clear and precise documentation of new or existing infrastructure solutions and architecture.
• Measure and optimise system performance by monitoring performance metrics.
• Work with the rest of the team towards delivering the Cloud Infrastructure strategy and roadmap.
• Optimise cloud infrastructure’s logging, auditing, and monitoring.
• Drive incidents and reduce the impact on key business objectives.

Technical skills & experience

• Be passionate about DevOps practices and culture.
• Advanced knowledge of cloud computing (AWS), Serverless, EC2, Cloud Networking, and ECS.
• Proficiency in IaC technologies such as Terraform and Ansible.
• Advanced knowledge of programming languages such as Python and Bash.
• Ability to ensure smooth software deployment by writing script updates and running diagnostics.
• Proficiency in documenting processes and monitoring performance metrics.
• Security-driven mindset.
• Good knowledge of logging, auditing, and monitoring for our infrastructure.
• Jenkins CI/CD.
• Continuous Learning Mindset: should have the ability to keep up with software development trends and innovation.
• Have curiosity and drive to solve and troubleshoot complex puzzles.

Nice to have, but not at all essential

• Experience in a strongly regulated industry, for ex: the healthcare field.
  
• Agile/lean working practices.
  
• Healthcare domain experience (e.g. FHIR)
  
• Process orchestration (we use Temporal)
  
• Security awareness

Personal qualities

• Humble; you listen and take on feedback, you are kind and caring to those around you.
• Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.
• Resilient; you embrace change and face challenges.
• Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver.
• Collaborative; you actively share ideas, work together to drive goals as a team.
• People-focused mentality , you lead the way in incorporating user feedback, behaviours and data to hone your designs.
• You are compassionate , empathetic and have a passion for your craft. You love what you do and always look to improve and bring that enthusiasm to the team.

What success looks like:

• Achieving goals with your manager
• Onboarding and integration with the team.
• Technical competence.
• Work independently.
• Project contribution, planning, and delivery.
• Problem-solving and troubleshooting.
• Collaboration and communication.
• Learning and growth.
• Adaptability and flexibility.
• Collaboration and Knowledge-Sharing Mindset.
• Participate effectively in incidents.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

🩺 Healthcare cash back plan through SimplyHealth

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working

💻 MacBook Pro

🌍 Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

💰 £500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts inc headspace membership

🚼 Workplace Nursery Salary Sacrifice Scheme

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year (role dependent)

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.