Front of House / Duty Manager

Overview of Company:

ARMA is a premium Brazilian Jiu Jitsu and wellness gym based in Clapham Common, London. Members gain exclusive access to world class Brazilian Jiu Jitsu coaches, state of-the-art amenities, a co-working space and coffee shop.

Purpose of the Role:

The Front of House (FOH) team member is the first point of contact for all members, visitors, and prospective clients. The role is responsible for creating a welcoming, professional, and friendly environment.

This is a dual-role position, combining Front of House responsibilities with Duty Manager duties to support the smooth, safe, and efficient day-to-day operation of the gym.

Key Responsibilities and Duties:

Reception & Administration

• Manage the reception desk during operating hours.

• Answer phone calls & emails.

• Book trial classes and introductory sessions.

• Maintain accurate member records and attendance using the gym management system.

• Process memberships, renewals, cancellations, and payments.

Facility Operations

• Ensure reception and communal areas remain clean, tidy, presentable.

• Monitor stock levels for retail items, refreshments.

• Assist with opening and closing procedures.

• Report maintenance or health and safety issues promptly.

Member Experience

• Welcome members and visitors with a friendly and professional attitude.

• Assist new members with onboarding, registrations, and general enquiries.

• Build positive relationships with members and help foster a welcoming community atmosphere.

Duty Manager Responsibilities

• Take overall responsibility for the building during your shift, ensuring the building is safe, secure, and operating efficiently.

• Manage the opening and closing of the facility, including setting and disarming alarm systems and following all security procedures.

• Monitor and manage building systems, reporting any faults or maintenance issues promptly.

• Complete incident reports accurately and in line with company procedures.

• Conduct routine risk assessments and support the implementation of health and safety measures.

• Record and monitor temperatures and operating conditions of fridges, freezers, plunge pools, saunas, and other facilities, ensuring all checks are completed in accordance with company procedures.

• Escalate any health, safety, maintenance, or operational concerns to the appropriate manager in a timely manner.

• Ensure compliance with all company policies, health and safety regulations, and operational procedures.

Café & Refreshments

• Prepare and serve coffees, smoothies, protein shakes, and other refreshments to members and visitors.

• Maintain high standards of food hygiene and cleanliness within the café area.

Full-time position, 40 hours per week.