Operations Associate

About the Chief of Staff Association

The Chief of Staff Association is the leading global membership organisation for chiefs of staff, with members across more than 75 countries. Our community includes chiefs of staff from some of the world’s most influential organisations in business and government, such as Google, Deloitte, the US Government and Salesforce.

Our mission is to connect chiefs of staff worldwide, creating a trusted network that supports collaboration and addresses complex challenges.

About the role

As Operations Associate you will play a key role in the daily administration of the CSA’s membership and finance operations. Reporting to the Finance Manager, you will ensure smooth renewals, financial administration, member record management, and support with member engagement. This is a full-time, in-office role contributing to the effectiveness of the operations and finance team through reliable administration and clear communication.

What you’ll be doing:

• Maintain accurate membership records
• Assisting members with the renewal process
• Handle frontline queries from members
• Provide general administrative support to the finance and operations team
• Track actions to closure and keep stakeholders informed

What we're looking for:

• One to three years in customer service or client-facing work in a professional environment
  
• Confident speaking with senior leaders
  
• Clear written communication style
  
• Strong organisational skills and reliable follow through
  
• Proactive approach with a willingness to take responsibility
• Curiosity and a readiness to learn as we scale

Growth and progression

This role offers exposure to finance, operations, and member engagement in a growing organisation. As CSA expands, opportunities will emerge to develop into finance and bookkeeping, membership sales, engagement, tech and automations, and product development. CSA will support you to build a pathway that matches your strengths and career goals.

Salary and benefits

• £30,000 – £35,000 p.a. dependent on experience
• 25 days' annual leave + bank holidays
• 10 days' paid sick leave
• Professional development stipend
• Private health insurance
• Access to the CSA member content library, which includes over 80 hours of learning and development
• International travel opportunities

The Chief of Staff Association will always provide equal opportunities to any employee or job applicant. We will never discriminate or have prejudices on a person’s race, religious beliefs, sex, sexual orientation, gender, relationship status, disabilities or due to pregnancy or maternity.

CSA Limited is the UK subsidiary of The Chief of Staff Association, a public benefit corporation chartered by the State of Delaware in the United States of America.