Reporting and Insights Service Lead

We have an exciting opportunity for a Reporting and Insights Service Lead (Global Grade 11) to join the Settlement and Insights team on a permanent basis.. This role is central to delivering operational excellence across Elexon’s reporting, insights and real-time data services that support the Balancing and Settlement Code (BSC).

You’ll play a key role in managing operational services, developing meaningful business insights, and supporting customers and stakeholders across the electricity industry . Working with large and complex datasets, you’ll help ensure accurate settlement reporting, deliver continuous service improvements, and support the transition to a smarter, more flexible energy market on the path to Net Zero.

What you’ll do

• Lead the day-to-day operation of reporting and insights services, including real-time data reporting solutions operating 24/7

• Manage and develop a small team of Service and Business Intelligence Analysts

• Deliver data reporting and analysis for internal and external stakeholders using Databricks, SQL and Power BI

• Develop and maintain meaningful dashboards, reports and operational insights that support business decision-making

• Drive continuous improvement of reporting processes and report lifecycle management

• Support customers with operational queries, ensuring a high-quality customer experience

• Deliver operational processes and services that support BSC obligations and regulatory requirements

• Identify, assess and mitigate operational and data quality risks across designated services

• Act as a Subject Matter Expert (SME) for reporting and operational processes, supporting key service and organisational decisions

• Provide technical guidance, training and operational support to colleagues , customers and industry stakeholders

• Produce analysis, reports and recommendations for committees, working groups and senior stakeholders

• Support industry change initiatives and operational readiness activities, including training and transition into service

• Build and maintain strong working relationships with stakeholders across Elexon, industry participants and external bodies

What you’ll bring

• Experience managing or mentoring small teams

• Strong technical expertise in Databricks, SQL and Power BI

• Experience in business intelligence, reporting and data analysis

• Ability to build and maintain complex reports, dashboards and data models

• Strong understanding of KPI frameworks, metrics and performance reporting

• Experience working with large datasets to solve business problems and generate actionable insights

• Ability to communicate complex technical information clearly to both technical and non-technical audiences

• Strong stakeholder management and relationship-building skills

• Excellent organisational skills with the ability to manage competing priorities

• Experience improving operational processes and customer journeys

• Proficiency in Microsoft Office, including Excel and PowerPoint

• Strong analytical thinking and attention to detail

• Ability to write detailed reports and present findings confidently to senior stakeholders and committees

• A c ollaborative mindset aligned to Elexon’s values : we think beyond, we think customer first, we focus on what matters, we work at pace, and we are one team

Desirable experience

• Knowledge of the Balancing and Settlement Code (BSC) and GB electricity market arrangements

• Experience within the utilities or electricity sector

• Understanding of Settlement, Supplier Volume Allocation and related industry processes

• Experience with Agile delivery methodologies

• Knowledge of Python, R or additional data visualisation tools

• Experience supporting industry change programmes, including MHHS

• Experience managing vendors, budgets or business cases

What’s in it for you:

• Up to £69,000 salary

• Excellent benefits including bonus, private medical insurance and generous pension scheme

• The opportunity to work within a thriving organisation which can support your growth and development

• We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

• Provide true equality of opportunity

• Attract and retain diverse talent

• Listen to all voices

• Be representative of the communities we work in

• Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voic es

Ready to make an impact? Join us and help shape the future of energy services.