Account Manager
Join the planet’s most important fight
Normative is now looking for a Account Manager for our team
Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.
Our Account Management team combines people skills and customer management experience to steer companies towards net zero. The Account Management function works hands-on with our customers to support them on their journey, working closely with and alongside the Climate Strategy team. The Account Manager’s responsibility is to provide strategic insight and support, as well as a commercial partnership; this includes owning the renewal, add-on and upsell conversations with customers.
What you will do:
You are the trusted person for our customers, with whom you’ll build long-term relationships.
You have an analytical and commercial mindset - you’ll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.
You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.
You are motivated by seeing an account grow and move towards net zero, whilst achieving a personal and team target.
You are driven to find a win:win solution for both Normative and the customer with a collaborative approach.
You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.
You are proactive in customer initiatives leading to high satisfaction, retention and growth.
Experience we’re seeking:
You have excellent communication skills in English, both written and verbal, and are able to manage stakeholders at all levels.
You have 2+ experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.
You are able to manage multiple accounts and contacts through strong prioritization skills.
You have experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.
You are able to demonstrate a consistent history of delivering and exceeding revenue targets.
Salesforce proficient.
We also believe you are:
You are organized and you know how to prioritize multiple tasks and projects at the same time.
You are excited to work with customers and support them on their sustainability journey.
You thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.
You are able to demonstrate when you have applied a sense of urgency to numerous commercial scenarios.
You must be able to demonstrate and talk through previous commercial wins and customer growth situations.
You push yourself to meet and exceed goals.
Location
Normative has offices in Stockholm, London and Copenhagen. For this role you will be located in our office in London or Stockholm.
At this time we are not able to offer relocation or VISA support for this position.
Benefits
Annual merit-based salary reviews
30 days/year of paid vacation + up to 2 additional days off
Pension Offering
Parental leave top-up
Group Life Insurance
Workers Compensation and Health Insurance through our provider Vitality
Social and team-building activities (off-sites, after works, winter/summer parties)
An opportunity to make a real positive impact on the world
A friendly, supportive and humble working culture
We review our benefits packages on a regular basis and might modify our benefits from time to time
How to Apply
We adopt a continuous selection process, so please make sure to apply with your CV in English.
Our interview process consists of 4 stages: 1. Screening interview with a member of our Talent Acquisition team2. First interview with the hiring manager
Online Personality & Logic assessment
3. Practical case interview with members of the Sales team
4. Values Interview
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.
Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.
Recommended Jobs
Customer Assistant
Summary £14.35 - £14.65 per hour | Night Shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table -…
Cleaning Supervisor - Strand, London, WC2R 2LS
Cleaning Supervisor (Internal Only) - Strand, London, WC2R 2LS THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY About the role: We are seeking proactive and dedicated Cleaning Supervisors…
Year 6 Teacher - Good school in Camberwell
Are you a dedicated Year 6 Teacher ready to prepare pupils for their next chapter? A Good Ofsted-rated school in Camberwell is seeking a Full-Time Year 6 Teacher to start in January 2026 . Th…
Bank Catering Assistant
Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our miss…
Sous Chef
Job Details Sous Chef- Twickenham- £44k + Benefits We have an exciting opportunity for an ambitious Sous Chef to help us create exceptional food experiences for Levy on a full time basis, contr…
Learning Support Assistant in Walthamstow
Learning Support Assistant role to start after Easter at a vibrant and diverse primary school in Walthamstow. Join a team of likeminded, friendly and dedicated support staff and make a real differe…
Customer Service Planner (Operations - Customer/Administration)
Fixed Term Contract – 6 Months - Full Time We are looking to recruit a Customer Service Planner to join our team, based from our office in Chingford, London. About the Role Joining our team, …
Chemistry Teacher - Practical Excellence - Kensington &...
Chemistry Teacher – Drive Practical Excellence and Academic Rigour in a Prestigious West London School – Kensington & Chelsea A prestigious, academic secondary school in Kensington & Chelsea r…
Financial Advisor Spain
Our client, a rapidly growing international financial advisory firm, is seeking experienced Financial Advisers and Paraplanners with expertise in pensions and investments . Their current adv…
Mixed Tax Senior/ Assistant Manager - Hayes - Circa £30, 000 - £45, 000
Accountancy Practice and Tax recruitment specialists Clark Wood are currently working with a prominent and well-regarded regional independent firm of accountants who are looking to grow their Tax dep…