Security Guard (Day Shift)

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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Security Guard for the night shift, you will be the trusted guardian of our guests, associates, and property — blending vigilance with genuine hospitality. This role calls for someone who is calm under pressure, professionally confident, and deeply committed to creating a safe and welcoming environment. If you take pride in doing things right, act with integrity, and understand that security is also a form of service, we would love to hear from you.

Key Responsibilities

• Monitor hotel premises and respond promptly to security incidents, ensuring the safety of all guests, associates, and property at all times.
• Prevent unauthorised access to the hotel, identifying and removing anyone deemed a risk or nuisance, while maintaining a professional and courteous manner.
• Assess and report potential loss situations, safety hazards, thefts, and criminal offences, recording all relevant incidents for the Security Supervisor and Director of Security.
• Respond immediately to fire and DDA alarms, conduct full investigations, and act in accordance with emergency procedures including terrorism lockdown, bomb threats, and power outages.
• Assist with the key control system, secure cash movements throughout the hotel, and maintain all security records accurately.
• Liaise professionally with police, emergency services, and government agencies as required.
• Conduct regular patrols to ensure all fire doors and escape routes remain clear and compliant.
• Assist in the training of associates on security-related procedures, including Fire Training, Manual Handling, Health & Safety, and Licensing Hours.
• Record and manage all items of lost property in line with hotel procedures.

About You

• Connection — You are a true ‘people person’ who understands that security is also about service. You build trust with guests and colleagues naturally, making people feel safe and welcomed from the very first interaction.
• Guest-Centricity — You bring warmth and professionalism to every encounter, recognising that a Security Guard is often a guest’s first and last point of contact — and that first impressions matter deeply.
• Influencing — You are a strong, decisive communicator with excellent interpersonal skills, able to de-escalate difficult situations with confidence and composure, and to lead by example in moments that require clarity and calm.
• Integrity — You act with the highest standards of discretion, accountability, and professionalism at all times — whether handling sensitive incidents, supporting colleagues, or upholding the hotel’s values when no one is watching.
• Drive — You bring focus, energy, and a proactive mindset to every shift, anticipating risks before they arise and always looking to raise the standard of safety and service across the property.
• Adaptability — You thrive in a dynamic, 24/7 environment, working confidently across rotating shifts including nights, weekends, and holidays, and adjusting swiftly to the evolving needs of a world-class luxury hotel.
• SIA certification is preferred. A valid First Aid at Work certificate (minimum 3 days) is required.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.