Ecommerce Manager

E-commerce

• Own and lead the end-to-end e-commerce function, from digital sales strategy through to execution (CRM, performance marketing, and technology).
• Manage day-to-day trading, including web merchandising, product launches, and content updates. Maintain best-in-class UX and service excellence across site, customer service, and online feedback.
• Own e-commerce P&L, including forecasting, budgeting, and KPI reporting.
• Deliver weekly and monthly performance reports to senior management. (format to be agreed) Act as the primary point of contact for all e-commerce activity, including integrations and warehouse coordination.
• Lead lifecycle marketing in Klaviyo (campaigns, flows, segmentation, and targeting) to optimise engagement and conversion.
• Own and maintain the e-commerce calendar, aligning seasonal drops, promotions, and campaigns across channels.
• Oversee seasonal collection buys for e-commerce, ensuring alignment with business and merchandising strategy. Use GA4 and Looker Studio to drive data-led trading decisions.
• Support development of the Digital Product Passport via the Temperley ID app.
• Cross-Functional Collaboration
• Partner with Marketing to integrate commerce into the wider brand and digital ecosystem.
• Work closely with Logistics and Product teams to ensure timely stock delivery and accurate product launches.
• Align with Finance and Marketing on budget allocation and performance.
• Collaborate with Retail to ensure consistent brand identity and omni-channel alignment.

Back-Office Operations & Tech

• Oversee e-commerce systems, ensuring all connectors and integrations are functioning effectively.
• Monitor stock against sales orders to ensure accurate allocation.
• Troubleshoot system issues and resolve in a timely manner
• Compile and manage mass product data for online use.
• Conduct regular site audits and tech stack reviews with developers and stakeholders.

Marketplaces

• Own marketplace relationships, acting as the main contact for external partners.
• Monitor marketplace performance, stock allocation, and pricing competitiveness.
• Identify promotional opportunities and assess impact on DTC channels.

Digital Advertising & Growth

• Develop commercial creative assets and copy for paid media.
• Collaborate with Marketing and agencies on paid social and search strategy, optimising CAC and ROAS.
• Manage day-to-day agency relationships across digital advertising and site optimisation.
• Drive innovative, performance-led approaches to grow e-commerce revenue.

DTC & Retail Integration

• Manage DTC distribution across partner channels (e.g. resale platforms and Farfetch).
• Support omni-channel initiatives with Retail (events, services, customer experience).
• Monitor and optimise stock levels across owned and partner channels.

Performance, Analysis & Innovation

• Conduct weekly and monthly performance analysis across own channels and marketplaces.
• Monitor competitors and market trends, identifying risks and opportunities (SWOT).
• Deliver monthly reports to senior management with actionable insights.
• Stay informed on emerging technologies (including AI) and recommend innovations to enhance performance.