Residential Concierge (Nights) - Brentford

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Brentford.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Brentford

• Annual Salary: £26,000

• Hours/Working Pattern: Monday to Friday, 11pm-7am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.

• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 20 Days Annual Leave

• Birthday or closest working day, day off

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan