Claim Handler
As a claim handler, you will be managing the new/existing clients' claims whilst completing the following:
* Taking details from clients; involves telephone, face-to-face and by email
* Assessing liability and quantum
* Setting up files on the case management system
* Instructing credit hire companies where necessary
* Monitoring credit hire claims
* Liaising with panel solicitors/file handlers
* Liaising with other parties involved (repairers, hire companies, police, witnesses, etc.)
* Providing updates and explaining legal documents where necessary
* Contacting clients for outstanding information and documentation
* Office administration (photocopying, scanning, incoming and outgoing posts etc.)
Skills needed
* Knowledge or interest in credit hire and personal injury claims
* Knowledge of Microsoft Word, Outlook and the Internet, computer literate with strong typing skills
* Excellent communication skills and the ability to deal with clients in a friendly, professional manner over the telephone and in person
* Hindi and Urdu languages
Benefits
* £23,000 - £25,000
* 21 annual leaves plus bank holidays
* Pension
* Hours: Monday to Thursday: 9 am to 5.30 pm, Friday: 9 am to 5:00 pm
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