Senior Client Success Advisor, Risk & Audit (English & French)

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people process and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Senior Client Success Advisor role is key to Diligents Customer Success retention strategy.

Key Responsibilities

• Develop and execute strategic account plans and roadmaps to drive client retention and expansion within Diligents suite of products and services
• Serve as a subject matter expert on our GRC products and services and their features functionalities and capabilities
• Demonstrate product functionality provide general product training and educate clients on best practices for configuring customizing and optimizing the functionality of the GRC platform and modules to align with clients business processes and objectives
• Orchestrate seamless handovers through the customer journey from presales professional services and customer success ensuring knowledge retention of critical information related to business objectives and success criteria
• Conduct in-depth assessments of clients GRC requirements objectives and challenges to recommend tailored solutions to address their business needs and goals
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules
• Partner closely with internal Product Customer Success Support and Sales teams to drive continuous improvement of the platform based on client use cases
• Monitor industry trends regulatory developments and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective

Required Experience/Skills

• Must be Bilingual in French and English
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
• Minimum of 10 years of experience in a client-facing role within the legal audit risk or compliance industry
• Understanding of GRC domain regulations industry standards as well as experience with software solutions and platforms
• Strong experience in implementing or leading implementation teams of risk audit or analytics solutions
• Excellent communication and interpersonal skills with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
• Strong analytical and problem-solving abilities with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
• Highly organized and detail-oriented with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment
• Willingness to travel to client sites

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience:

Senior IC