Security Operations Manager

Role Purpose

The Security Operations Manager (London) is responsible for the leadership, assurance, and delivery of frontline security operations across the Bank of England's core London estate, including Threadneedle Street and Moorgate. This role provides strategic and tactical oversight of all physical security activity, leading the day-to-day management of officers, command and control functions, incident response, vendor performance, and regulatory compliance. The postholder plays a pivotal role in ensuring that security operations are professional, proactive, intelligence-informed and aligned with the Bank's security risk appetite.

Core Responsibilities

• Act as principal on-site tactical lead for all operational activity across both sites.
• Oversee 24/7 command support via the Bank's control room, ensuring real-time situational awareness and appropriate escalation in accordance with SOPs and emergency protocols.
• Serve as Duty Operational Manager on a rotational on-call basis (24/7/365), providing senior operational oversight and incident support out of hours.
• Coordinate and lead security response to incidents, including hostile reconnaissance, unauthorised access, protests, and suspicious activity. Act as Silver during site-level critical incidents unless escalated to Gold.
• Direct line management for the on-site Shift Managers and Front of House supervisors, overseeing a supply chain comprising circa 100 officers.
• Conduct performance reviews, disciplinary processes, coaching and development for in-house and contract security staff.
• Set clear expectations and standards for professionalism, customer service and risk responsiveness across all officer roles.
• Ensure alignment of team rosters, leave planning, overtime and welfare to meet operational requirements and reduce fatigue risk.
• Maintain and evolve a comprehensive suite of security SOPs and site-specific contingency plans; ensure all staff are trained and competent in their application.
• Lead on local implementation of the Bank's Business Continuity, CTSA advice, and legislative changes (e.g. Martyn's Law).
• Ensure compliance with Bank policies, security licensing (SIA), mandatory eLearning, induction and refresher training for all personnel.
• Oversee management of incidents in accordance with RIDDOR, GDPR, and safeguarding requirements.
• Act as principal liaison with third-party contract providers (e.g., Amulet), overseeing daily service delivery, performance improvement and KPI attainment.
• Conduct monthly contract reviews, lead root cause analysis of failures, and ensure remedial action plans are tracked to closure.
• Support tendering and mobilisation of new suppliers and services when required.
• Act as operational lead for access control infrastructure, including Johnson Controls, CCTV systems, CURE 9000 integrations, and visitor authorisation workflows.
• Approve escalated access control requests, system change controls, and reboots in consultation with IT and Estates where appropriate.
• Collaborate with wider Bank security teams (Protective Security, Travel Security, Risk, Intelligence, CBD) to deliver an integrated security strategy.
• Provide operational input to site refurbishments, technical upgrades, and security-in-design projects.
• Coordinate with City of London Police and CTSA network to ensure operational readiness in response to evolving threat profiles.
• Responsible for site-level budget planning: uniforms, overtime, training, staff incentives, minor equipment, and discretionary spend.
• Ensure effective use of security resources across both sites, avoiding duplication and identifying efficiency gains.
• Prepare and present regular reporting on incidents, performance metrics, staff deployment and security risk trends to the Senior Physical Security Manager and other senior stakeholders where required.
• Lead security representation in daily operational stand-ups, senior stakeholder forums, incident debriefs and cross-divisional briefings.
• Support performance management processes including objective setting, mid-year/interim reviews, and moderation meetings.
• Site Lead during out-of-hours events, incidents or planned operations
• Incident escalation liaison for Threadneedle Street and Moorgate

Requirements

Minimum Criteria

• Extensive operational security management experience in a multi-site, high-threat environment.
• Strong understanding of access control, surveillance, and incident management technologies.
• Demonstrated ability to manage vendor performance, contracts, and service assurance metrics.
• High-level situational awareness, with experience managing live incidents and contributing to crisis management.
• Proven people leadership skills, including performance management and team development

Essential Criteria

• Strong relationship building skills, both with internal and external stakeholders
• Strong budgeting and resource management skills

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Number of direct reports: 6

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a salary of circa £51,440 - £57,000. In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice .

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two interview stages.

This role closes on 9th Jan 2026.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.