ESCC Controller

ICTS UK & IRELAND
Hammersmith, Greater London

ICTS ROLE PROFILE

Role Title

ESCC Controller

Department

Corporate Security

Hours

4 on 4 off, days and nights, 07:00 – 19:00 and 19:00 – 07:00

Location

Hammersmith, London

Salary

£18.58 per hour

Summary of role:

The EMEA Security Control Centre (ESCC) – Controller is based in the Disney EMEA head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open-source media monitoring tools, along with other Security, management & reporting tools.

Troubleshoot issues relating to the Security Systems hardware, software, or infrastructure and where unable to resolve, escalate as per SOP’s.

Main responsibilities:

Relationship Management;

  • Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise.
  • You must be an effective team player

Operations Management;

  • Maintain and enhance the standard of the Security Team through outstanding service
  • Create and manage incident reports in accordance with the Control Room Manual
  • Monitor and manage incident alert and response platforms in order to Identify, establish, assess and escalate according to established SOPs
  • Report incidents throughout the EMEA region as per SOPs
  • Collate and report on security related intelligence to safeguard all staff members that are traveling to or are based in the EMEA region
  • Troubleshooting and technical support of security systems hardware and software
  • Have a full understanding of the functions covered at all sites, not limited to Access control, physical security, CCTV, General Business Support
  • Support the supervisors when required
  • Adhere to company culture and core values
  • Embrace new processes to reflect current and future business needs

Other Duties;

  • Be aware of policy and procedures owned and changed from time to time by ICTS
  • Be aware of policy and procedures owned and changed from time to time by the client.
  • Carry out any additional duties requested by operational management.

Required skills & Experience

Essential

  • Experience in the use of physical security systems, not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.
  • Excellent interpersonal and communication skills with an excellent command of the English language both verbal and written
  • Experience in supporting operational security management & decision making
  • The ability to work effectively in a demanding and at times, stressful environment
  • A flexible approach and be comfortable responding quickly to developing security incidents
  • A methodical, structured approach to incident escalation, management, resolution and reporting
  • Ability to work under own initiative
  • Proficient in the use of the Microsoft Office package; Word, Excel, Outlook, PowerPoint and
  • An understanding and commitment to Equality, Diversity & Inclusion Teams
  • Deliver excellent customer service
  • Must have a minimum of one years’ experience of working in a National or Regional (EMEA) SOC environment.

Qualifications & Licences

Essential

  • SIA Door Supervisor license

Desirable

  • SIA Public Surveillance (CCTV) license
  • FREC 3 or I/FPOS certificate
  • Security systems qualifications; Genetec; Lenel On-Guard
  • ILM/CMI Level 3 Leadership qualification or similar

Full training, uniform (if applicable) and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme

• Health Insurance Scheme

• Discount shopping platform

• Employee Assistance Program

• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Posted 2026-05-15

Recommended Jobs

Marine (War) Broker

Harrison Holgate
London

Marine War Broker Location: London (Hybrid) Employment Type: Full-Time About the Role We are working with a specialist marine insurance and risk advisory firm seeking an experienced Marine War…

View Details
Posted 2026-05-30

Exams Officer - Independent Secondary School - Croydon

Marchant Recruitment
Croydon, Greater London

Are you a detail-oriented and organised Exams Officer looking to join a professional school environment? A well-regarded Independent secondary school in Croydon is seeking an Exams Officer to man…

View Details
Posted 2026-03-13

Senior Manager - Valuations

Brimstone Consulting
London

Senior Manager - Valuations Location:  London (hybrid WFH) Salary: Competitive Our clients leading global advisory team offer a variety of services that deliver value adding advice to the…

View Details
Posted 2025-10-09

Yopa Associate - Estate Agent

Yopa
London

Join Yopa as an Associate and take advantage of a low-risk, flexible opportunity to build your very own estate agency, generating financial rewards now and for years to come. Why become an Ass…

View Details
Posted 2026-01-16

Senior Trade Mark Attorney - London

London

We are working on a great opportunity for a Chartered (UK qualified) Trade Mark Attorney to join a leading name in the legal industry. In this role you will be working on the full spectrum of trad…

View Details
Posted 2026-03-27

Education Finance Officer - G5

London Borough of Havering
Havering, Greater London

Job Category : Financial Location : London Borough of Havering Hours Per Week : 35.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Salary: £18.33 Any prospective …

View Details
Posted 2025-09-11

Housing Team Manager WCC624268

Shared Services Partnership
Westminster, Greater London

Job Details: Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience. Work location: Bayswater Housing Service Centre, London, W2 5PR Hours per week: 36 C…

View Details
Posted 2026-06-03

Assistant Operations Manager

urbanest
London

Assistant Operations Manager at Urbanest Location: Canary Wharf, London Salary: Competitive salary plus discretionary bonus and benefits. Hours: 37.5 hours per week. Assistant Operations Man…

View Details
Posted 2026-04-03

Solution Architect

Currys
London

Role overview: Solution Architect  Waterloo - Hybrid Working Full Time Fixed Term Contract (12 Months) Grade 5   We are a leading omni channel retailer operating across the UK, Irelan…

View Details
Posted 2026-05-27

Research Assistant - Strand, London, WC2R 2LS

Kings College London
Strand, Greater London

Research Assistant - Strand, London, WC2R 2LS THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY About us: The emphasis of our research is on what works in the prevention and treatment of subs…

View Details
Posted 2026-06-03