Safer Communities Operation Manager

Job Category : Management

Location : Holbeach Office, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00
Salary: £31.33

We need a candidate with extensive anti-social behaviour and statutory nuisance experience. This is not only through knowledge of legislation and statutory requirements, but the candidate must have the skill set to operationalised the legislation and the skillset to write ASB and statutory nuisance policies and procedures.

The candidate must have experience in performance managing staff including experience of using HR processes to manage performance.

Be responsible for both day to day service management and the development of policy and strategy within the Safer Communities Service.

To be responsible for the operational delivery of an efficient, effective, and comprehensive Anti, Social Behaviour (ASB) and Statutory Nuisance, Service to protect and support residents and businesses within Lewisham.

To lead on the newly implemented Public Space Protection Order (PSPO), ensuring its success.

To act as the Councils expert advisor and be responsible for the provision of technical and specialist knowledge and support in relation to Anti, Social Behaviour (ASB), Statutory Nuisance Service.

To work in Partnership and in collaboration with colleagues in the Safer Communities Service.

To lead integration across the partnership, driving change to secure improved outcomes for residents.

Lead on ASB and Statutory Nuisance, setting a good example in terms of conduct, motivating and performance managing staff, making, and communicating timely decisions about the service and working to draw on good practice to deliver services that meet the customers’ needs within budget.

To represent the Head of Safer Communities and the Council at both internal and external meetings where appropriate.

Work in close liaison with various individuals and groups, including Committee Chairs, responsible authorities, elected members and members of the public.

Provide professional advice and guidance (Written and Verbal) to internal and external service partners, including managers, staff and Members, in order to improvement the quality of services for residents.

To ensure that all statutory obligations are delivered across the service and that all processes are compliant with legislation.

• Commitment to implement the Council’s Equal Opportunities Policies

• Awareness of Equal Opportunities issues

• An understanding of working in and the different needs of a diverse and multi cultural community

Knowledge

• Extensive knowledge of all relevant aspects of licensing law and statutory procedures, and licensing enforcement including PACE, RIPA and legislation governing disclosure.

• Successful experience of leading ASB and Statutory Nuisance services, and the subsequent Enforcement including the understanding and use of legislation and how to implement national priorities.

• Ability to provide support and specialist technical advice to operational staff both within the team and the wider Council, on all relevant matters related to ASB and Statutory Nuisance, and the subsequent Enforcement.

• An understanding of the issues and challenges facing the service both operationally and strategically.

• Knowledge of key national policy drivers, Legislation and broader influences related to the role.

• Detailed and extensive knowledge of the full range of case law, codes of practice and guidance of ASB and Statutory Nuisance and the subsequent Enforcement

Aptitude

• Ability to negotiate effective working partnership with other internal departments and external agencies in the public, private and voluntary sector

• Self-driven, enthusiastic and innovative approach and able to be flexible with new emerging areas of work.

• Firm belief in the importance of an honest, open, fair and transparent approach to enforcement

• Firmly committed to the need to strive for continuous improvement

• Ability to lead and motivate a highly skilled team of officers in an environment which demands constant change and improvement

Skills

• Able to work through problems, evaluate risks and offer practical solutions. Ability to make rational decisions after consideration of all the available information.

• Using persuading and influencing skills to bring about behavioural change and achieve desired results/outcomes as necessary.

• Effective presentation, communication and interpersonal skills and ability to apply these effectively to a variety of audiences both verbally and in written form.

• Significant experience of working in, ASB and Statutory Nuisance Services and managing the subsequent Enforcement and dealing with the full range of complex issues.

• Excellent organisational skills; the ability to manage a heavy workload and prioritise it in order to ensure that all deadlines and targets are met

• Ability to supervise staff members in an environment that requires constant change and improvement

Experience

• Strong practical experience in drafting concise and accurate reports, Council committee reports, executive reports, responses to consultation papers, press releases.

• Experience of managing an ASB and Statutory Nuisance, service and the subsequent Enforcement issues in local authority/public sector or private sector and implementing related work programmes

• Experience of advising and presenting to Council committees

• Able to lead, direct and manage staff to provide high quality services and achieve performance targets within a pressurised and high profile environment

• Strong experience of motivating and managing a team, having input into training plans and effective working relationships with staff and trade representatives.

• Experience of managing staff effectively through organisational change

• Experience of supporting the delivery of effective performance and continuous improvement

• Experience of managing and successfully delivering projects

• Experience of contributing to service planning, including developing objectives and target setting, together with managing performance.

General Education

• Evidence of continued professional, managerial and personal development and one or more of the following

• Educated to degree level with extensive experience &/or Professional qualification related to ASB, Community Safety or Housing with extensive experience

Personal Qualities

• Willingness to act corporately and collaboratively

• Enthusiastic, innovative and imaginative in approach to work

• An inclusive and supportive manager

• Highly motivated and not easily discouraged

• Flexible, innovative and creative approach

• A strong commitment to probity, honesty, openness, treating people consistently, fairly and with respect

• Resilient under pressure and able to respond effectively when faced with conflicting demands.

Circumstances

• Must be able to work in the community and work in a mobile fashion in the borough

• Able to attend meetings in the evening.

• On occasion able to attend events & or facilitate projects at the weekend.

• To work beyond minimum hours as and when required to achieve deadlines.

• Must be able to attend meetings outside of the borough as required

• Undertake unaccompanied visits as appropriate.

Physical

• Generally candidates must meet the standard Lewisham requirements for the post

• Able to carry and transport equipment.

• If you are disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet requirements.