Complaints Co-ordinator
We’re recruiting on behalf of a Local Authority in North West London for a Complaints Coordinator to manage Stage 1 and Stage 2 complaints.
Key duties:
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Respond to complaints by phone and in writing.
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Investigate cases, gather evidence and liaise with teams/contractors.
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Draft clear and empathetic responses within timescales.
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Ensure compliance with complaints procedures and policies.
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Identify recurring issues and support service improvements.
Requirements:
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Experience in complaints handling/customer service (local authority or housing preferred).
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Excellent written and verbal communication skills.
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Strong organisation and case management skills.
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Empathetic, customer-focused approach.
📍 North West London
💰 Competitive rate
📅 Contract/Interim role
Apply today with your CV for immediate consideration
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