Director of Developer Adoption and Experience

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Direct is seeking a Director of Developer Adoption & Experience within the Product, Money Movement Solutions team. This role is based in London and reports to the Senior Director of Innovation and Developer Experience.

You will play a crucial role in leading our efforts to create exceptional developer experiences that accelerate time-to-value and drive platform adoption. You'll own the complete developer journey from first discovery with documentation through testing and production success, building tools and experiences that make complex integrations feel effortless. This role combines technical product expertise with deep empathy for developer needs to create solutions that developers genuinely love using. 

You'll drive innovation in developer-facing tools, from AI-powered integration assistants to intuitive self-service portals, while collaborating deeply with our API Platform and Infrastructure team. Your team will build the experience layer that sits on top of our robust platform infrastructure, turning powerful but complex capabilities into delightful developer experiences. Success in this role means creating adoption experiences that drive measurable improvements in developer onboarding, satisfaction, and long-term success on our platform. 

Key Responsibilities 

• Lead developer journey optimization from initial discovery through production deployment and ongoing success 

• Build developer experience layer for environments including intuitive onboarding flows and self-service interfaces 

• Create innovative developer tools including self-service portals, API explorers, and AI-powered integration assistants that leverage platform infrastructure 

• Create and maintain developer-focused documentation, tutorials, and educational content 

• Develop and execute strategy for SDK development, maintenance, and expansion across multiple programming languages 

• Establish SDK operating models including release processes, versioning, and community feedback integration 

• Drive developer success through monitoring tools, analytics, and proactive support automation 

• Partner with global developer focused teams to gather feedback and drive adoption 

• Collaborate with the API Platform team to ensure seamless integration between tools and infrastructure 

• Analyze developer usage patterns and satisfaction metrics to continuously improve experiences 

This is a hybrid position. Expectation of 3 days per week (Tuesdays, Wednesdays and Thursdays) in office.

Qualifications

Basic

Qualifications

- 6+ years of software development experience with 3+ years focused on developer tools or SDK development
- 3+ years of product management or technical leadership experience
- Deep understanding of developer experience principles and user-centered design
- Experience building and maintaining SDKs, APIs, or developer-facing products
- Proven track record of driving adoption metrics and developer satisfaction improvements
- Experience with developer tooling, documentation systems, and community engagement
- Excellent written and verbal communication skills with ability to explain complex technical concepts in jargon-free ways
- Proven self-starter unafraid to get into the details, investigate legacy systems, and work with ambiguity.
- Strong decision-making skills with experience creating strategic visions, defining execution roadmaps, and developing contingency plans for alternative scenarios
- Bachelor's degree in Computer Science, Engineering, or equivalent experience

Preferred

Qualifications

- Experience at a company with successful developer platform or SDK programs
- Background in developer relations, developer evangelism, or community building
- Experience with AI/ML tools for developer productivity and automation
- Knowledge of modern frontend frameworks and developer tooling ecosystems
- Previous experience managing product managers focused on developer experiences
- Experience with user research and data-driven product development

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.