Class Co-Ordinator - The Peak - Jumeirah Carlton Tower

Job Details

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Carlton Tower:

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An exciting opportunity has arisen for a Class Co-Ordinator to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Own the class timetable: build, optimise and publish weekly schedules across all studios.
• Manage instructor rota, covers and last-minute substitutions to ensure zero class cancellations.
• Liaise with instructors on programming, standards and punctuality; onboard and brief new hires.
• Monitor attendance, waitlists and no-shows; adjust capacity and formats to meet demand.
• Collect and act on member feedback; resolve complaints promptly and professionally.
• Maintain premium studio readiness: signage, ambience, cleanliness and equipment set-up/pack-down.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Recognized qualification in Fitness and Wellbeing
• First Aid Training
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Creative

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!