Senior Customer & Commercial Delivery Manager

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Job reference 341832

Senior Customer & Commercial Delivery Manager

Competitive salary, plus £4,800 car allowance or cash alternative £4,300, private healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time
Location: Royal Mail, 185 Farringdon Road, London, EC1A 1AA. Office based 4 days each week, one day hybrid.

Help shape the future of Royal Mail.

As a Senior Customer & Commercial Delivery Manager, you’ll play a pivotal role in bringing new products, services, and capabilities to life. Working with teams across the business, you'll ensure innovative ideas translate into successful customer solutions, delivering commercial impact and an outstanding customer experience.

About the role

• Lead the cross-functional commercial delivery of product and strategic business initiatives across Royal Mail.
• Oversee the commercial delivery pipeline, ensuring effective prioritisation, governance, and launch readiness.
• Provide leadership, coaching, and development to Commercial Delivery Managers.
• Ensure initiatives delivered through Product and Technology are fully operationalised and successfully embedded across the business.
• Drive alignment across multiple business functions, including Operations, Marketing, Finance, Training, Customer, and Technology teams.
• Champion customer-focused outcomes, ensuring new products and capabilities enhance the end-to-end customer journey and deliver commercial value.
• Manage programme risks, dependencies, and stakeholder engagement to support successful delivery and implementation.

About You

• Lead the cross-functional commercial delivery of product and strategic business initiatives across Royal Mail.
• Oversee the commercial delivery pipeline, ensuring effective prioritisation, governance, and launch readiness.
• Provide leadership, coaching, and development to Commercial Delivery Managers.
• Ensure initiatives delivered through Product and Technology are fully operationalised and successfully embedded across the business.
• Drive alignment across multiple business functions, including Operations, Marketing, Finance, Training, Customer, and Technology teams.
• Champion customer-focused outcomes, ensuring new products and capabilities enhance the end-to-end customer journey and deliver commercial value.
• Manage programme risks, dependencies, and stakeholder engagement to support successful delivery and implementation.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions.

Trust is the foundatio n of Royal Mail. W e aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Hybrid #LI-POST #LIMRT

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