Business Process Analyst (Transformation & Change)

Shape how work flows across Cynergy Bank.

Join Cynergy Bank as a Business Process Analyst on a 6 month fixed-term contract and play a key role in improving how the bank operates. You’ll help uncover inefficiencies, strengthen controls, and design smarter processes that deliver better outcomes for both customers and colleagues.

What’s the opportunity?

This is a fantastic opportunity for someone with a passion for process improvement, operational efficiency and structured problem solving.

Working within our Transformation function, you’ll support the end-to-end review and optimisation of business processes—from discovery and analysis through to implementation of improved ways of working. Your work will directly influence how we scale, manage risk, and enhance customer experience.

This role is ideal for someone who wants to build deep expertise in process optimisation while gaining exposure to transformation delivery across the Bank.

Where You Will Work

You’ll enjoy hybrid working , with a minimum of 3 days per week in our London office and the remainder from home.

Why Join Us?

We know the best people want more than just a job. At Cynergy Bank, you’ll find:

Impact: Drive meaningful improvements across processes, controls and customer journeys.
Growth: Build highly transferable capability in process improvement and transformation.
Exposure: Work across business and technology teams in a fast-moving environment.
Flexibility: Hybrid working from day one in a culture built on trust and delivery.

How You Will Make an Impact

• Capture and document current state processes using structured standards (e.g. BPMN)

• Analyse workflows, data and controls to identify inefficiencies and improvement opportunities

• Support the design of future state processes aligned to business and regulatory needs

• Engage stakeholders to gather insight, validate outputs and support adoption

• Contribute to KPI tracking and benefits realisation

• Ensure processes reflect strong governance, control and compliance requirements

• Support wider transformation initiatives with process insight and analysis

What You Will Bring

• Experience in process mapping and documentation (BPMN or similar)

• Exposure to process improvement approaches (Lean, Six Sigma, or similar)

• Strong analytical and problem-solving capability

• Understanding of operational processes, risk and governance frameworks

• Effective stakeholder engagement and communication skills

• Structured, detail-oriented approach with a delivery mindset

Important to Know

• This is a fixed-term contract role

• This role does not offer visa sponsorship — applicants must have full UK working rights

• Ideal for candidates from operations, process improvement, BA or transformation backgrounds

How We Will Support You

We offer a focused and valuable benefits package to support you throughout your time with us:

Financial

• Pension : 5% employer / 4% employee (from month 4)

• Life cover : 4x salary (from day one)

Non-Financial

• 25 days holiday (pro rata for the contract)

• Hybrid working from day one

• Employee Assistance Programme & Lifestyle Hub (day one)

• Cycle to Work Scheme

• Season Ticket Loan & Give As You Earn

• Health Cash Plan (Level 2) (after 6 months)

• Annual mobile health screening (after 6 months)

Who Are We?

Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses.

Since 2018, we’ve lent over £4bn to scaling businesses and continue to grow through innovation and strong customer focus. Named Bank of the Year 2025 , we’re building a more agile, customer-driven bank—and transformation is at the heart of that journey.

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates.

We use anonymous screening at the first stage to ensure fair and unbiased hiring.

Apply now and help shape how work gets done at Cynergy Bank.