Customer Experience Center Briefing & Logistics Manager

About the Team
Our client’s Customer Experience Center (CXC) showcases our company, talent, and technology to prospects, existing customers, and business partners. They host leaders from these valued accounts to cultivate future partnerships. Their team collaborates closely with Sales and Services to deliver exceptional experiences for all guests.

About the Role
As a key member of our team, you will be the first point of contact and a vital resource for both internal and external customers visiting our center. This multifaceted role involves handling the day-to-day operations and ensuring all events run smoothly. You will interact with individuals at all levels, including C-suite executives, VPs, Engineers, Product Managers, and Account Executives. You will also be expected to balance multiple executive briefings from initiation to completion which requires effective liaison skills between account owners and various internal teams to fulfill briefing agendas

Responsibilities
● Manage all logistical aspects of executive briefings and other events, including catering, badges, name cards, room setup, A/V, agendas, printing, restaurant reservations, and transportation needs.

● Co-create briefing agendas with related account teams to ensure content for the day aligns with customer/prospect goals. This requires a level of understanding about client’s solutions and products.

● Run the CXC calendar, scheduling all briefings and event requests efficiently.

● Responsibilities include but are not limited to scheduling/calendaring, creating Google folders/documents, and running post-event follow-up.

● Demonstrate flexibility in the daily schedule to support the broader team across various needs which may necessitate early mornings/evenings.

● Maintain and update internal tools, documents, and applications relevant to CXC operations.

● Partner with the extended teams to develop briefings that align with customer goals.

● Be aligned with the global CXC team, technology support, and logistics teams to integrate all briefing elements.

● Always maintain professional executive-level communication via email, phone, and other channels.

Knowledge, Skills, and Attributes

● Very strong interpersonal skills with the validated ability to prioritise and balance multiple tasks simultaneously; excellent time management skills are critical.

● High attention to detail in all aspects of work, with the ability to track numerous details and ensure high-quality execution.

● Ability to anticipate the needs of the team and all guests proactively.

● Outstanding verbal and written communication skills in professional settings.

● Proven track record in problem-solving effectively and implementing quick solutions for any arising needs.

● Comfortable and proficient with all Microsoft Office Suite and Google Suite applications.

● Ability to work independently with minimal direction and take initiative.

● Ability to thrive in a fast-paced environment.

● 4+ years of relevant experience in executive briefing centers, events, or executive administrative roles.

● Experience working closely with Executive Level (VP+, C-Suite) customers and internal partner is required.

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.