Relationship Manager, SME Business Banking - Retail and Leisure

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Relationship Manager, SME Business Banking – Retail and Leisure.

This is an exciting opportunity to work in our SME Business Banking segment where you’ll engage with our existing and prospective customers to help them realise their ambitions. As a Relationship Manager, your key goal will be to operate as a person of influence to our customers while delivering a world-class customer service. This is a hybrid role based in London supporting a client portfolio within the M25.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Conduct face to face meetings with SME clients, with up to 70 clients in your portfolio
• Manage portfolio income of approximately £2.5 – £3m and SME clients with a £2-15m turnover
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Grow the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Develop comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

To be successful in this role you should meet the following requirements:

• Commercial Banking experience would be advantageous
• Experience and an established network in the Retail and Leisure Sector is key
• Proven ability in identifying and meeting customer needs is essential
• Commercial credit and lending experience would be advantageous
• A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .