Band 5 MHSPA Telecoach - Unregistered | West London NHS Trust

Are you an assistant psychologist, PWP or therapist? Are you looking to expand your skills and get more experience of working in crisis? If so, then this is the position for you!

Working over the phone, you'll be responsible for conducting clinical risk and mental state assessments, providing short-term psychological interventions, and signposting patients to the most appropriate care. You'll be an expert in emotional validation and de-escalating crises, using a range of psychological interventions to empower patients and their families.

With a variety of shift patterns available, you'll provide 24/7 support to those in need. We're looking for confident, recovery focused individuals with excellent communication skills. So if you're ready to take on this exciting new challenge, apply now to make a difference in people's lives

The SPA promotes dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The SPA triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting.

Working via telephone within the SPA, Telecoaches are experts in validating, de-escalating crisis, formulating plans and coaching people in distress tolerance and emotional regulation strategies. Using a range of brief psychological interventions, Telecoaches empower patients, carers and families to manage distress and crisis effectively.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Wednesday 17 Dec 2025