IT Apprentice (CIL Strategy Consultants)

Summary

You'll provide first-line helpdesk support, assist with device management and Microsoft 365 administration, and get hands-on experience with cloud and security tooling (Intune, Entra ID, Defender). Office-based full-time, with structured mentoring, dedicated study time, and real responsibility from day one.

Wage

£25,000 a year

Training course

Information communications technician (level 3)

Hours

Monday - Friday 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide first-line IT support to staff across our offices - logging, triaging and resolving tickets via our helpdesk system
• Assist with device lifecycle management: building, provisioning and enrolling laptops into Intune and Entra ID
• Help maintain user accounts, groups and licencing across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
• Support day-to-day monitoring of our security tooling (Microsoft Defender for Endpoint), escalating anything unusual
• Help manage printers, peripherals and meeting room AV / Teams Rooms setups across our offices
• Maintain clear documentation - asset registers, runbooks and knowledge base articles
• Assist with onboarding and offboarding processes, working closely with HR
• Build fluency with AI tools such as Microsoft Copilot and Claude as part of your everyday work, in line with CIL’s wider commitment to embedding AI across every team
• Get involved in wider infrastructure projects as they arise, shadowing senior team members to build your skills over time
• Complete apprenticeship coursework and off-the-job training towards the Level 3 Information Communications Technician standard, with dedicated study time built into your working week
• Given the hands-on, mentoring-led nature of this apprenticeship, we'd expect you to be office-based full-time so you can learn directly from the team. This role is based in our London office, with occasional travel to our Frome office for team days

Where you'll work

30 King Street
London
EC2V 8EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FIREBRAND TRAINING LIMITED

Training course

Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• Microsoft Certified Azure Fundamentals (AZ-900)
• CompTIA IT Fundamentals+
• Certiport IT Specialist Networking
• Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

• Support Technician
• Maintenance or repair of systems faults
• Support for the roll-out of installation and commission of new systems or upgrades

Requirements

Essential qualifications

GCSE in:

5 GCSEs including English and Maths (grade A*-C/9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Team working
• Initiative
• IT Literacy
• Written communication skills
• Organised and methodical
• Numeracy skills
• Motivated
• Proactive and self-sufficient
• Collaborative mindset
• Calm & patient under pressure
• Positive attitude
• Willing to ask questions

Other requirements

Five GCSEs at grades 9-4 (A*-C), including English and Maths - or willingness to study towards Functional Skills English and / or Maths alongside the apprenticeship, if required.