Technician Supervisor

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are expanding quickly and looking for a Technicians Supervisor to join our innovative team as our new #bloqstar . In this role, you will play a key part in supporting our growth in the UK and laying the foundation for our local development.

What you’ll be doing

• Execute routine maintenance and repairs on smart locker systems to ensure optimal performance.
• Troubleshoot and resolve technical issues, providing both on-site and remote support.
• Maintain detailed records of maintenance activities, repairs, and parts inventory.
• Conduct inspections and equipment testing to identify and address issues proactively.
• Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan.
• Provide technical training and support to team members and clients for proper use and maintenance.
• Assist in developing and documenting maintenance procedures and best practices.
• Execute technical site surveys prior to installation, evaluating eligibility and adaptations required.
• Search for potential maintenance vendors in the assigned area.
• Train, coordinate, and manage vendors to perform maintenance in line with agreed SLAs.

What you’ll bring to the table

• Minimum of 5 years of professional experience in a similar role, ideally with products that have network effects.
• Previous experience as a technician is a plus.
• Technical diploma or equivalent vocational training.
• Strong problem-solving and troubleshooting skills for complex technical issues.
• Ability to thrive in an ambiguous and fast-paced environment.
• Analytical skills with experience in data analytics and reporting (Excel or Google Sheets).
• Proficiency in English with excellent communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience coordinating with contractors and managing maintenance projects.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively, with a proactive and flexible approach.
• Experience leading and coaching a team of skilled technicians.

Why join us?

• The opportunity to join Bloq.it as one of the early employees in the UK, playing a critical role in shaping our growth.
• A dynamic, fast-paced environment with a culture of innovation, collaboration, and continuous learning.
• A flat organizational structure, giving you exposure to all aspects of company operations.
• Competitive salary and benefits tailored to your skills and experience.
• Flexible work conditions to support work-life balance.
• The satisfaction of contributing to more affordable and sustainable e-commerce deliveries, making a real impact worldwide.

If you’re passionate about operations, technology, and making a real difference, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine the last-mile delivery experience!