Merchant Branch Manager

HSS: The Hire Service Company - we've been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic 'blue and yellow' vans, kit and branches.Today, we blend cutting-edge technology with our deep-rooted commitment to service. We're all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It's hire, with a human touch.Explore our benefits:28 days Annual Leave (including Bank Holidays) plus your Birthday off and additional holiday buy scheme. Training, Apprenticeships and Development opportunities, company lottery, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.We're looking for an Internal Sales Manager to join our exciting HSS: The Hire Service Company Sales Team, you'll be based within our Livingston LocationWe're ideally looking for someone with a proven background in B2B sales or account management someone confident in exceeding targets, commercially focused, and driven by results. You'll take a strategic approach to account growth, proactively developing existing relationships while identifying and securing new business opportunities. A vital part is to explore areas we've not yet tapped into, identifying potential long term valuable relationships.Working HoursMonday - Thursday 7:30am - 5pm, Every Saturday 8am - 12pm(Every 2 Saturday mornings worked, provides a full day off during the week)As an Internal Sales Manager

• You'll engage customers daily with confidence, build trusted relationships, and offer tailored solutions that help their projects succeed.
• You will re-engage lapsed or low-spend accounts, through conversations, and uncovering new opportunities to grow revenue and negotiating offerings that benefit both the customer and the business.
• You'll managing your sales pipeline, tracking your performance against key targets including outbound calls, account conversions, revenue growth, and customer retention.
• You will need to analyse your current sales data and market trends to adapt strategies and forecast growth opportunities. Stay up to date with competitors and the wider hire market to keep us ahead.
• You will take the lead in building strategic pipelines using a community business approach, balancing the development of new opportunities with the growth of existing accounts.
• You'll stay sharp on product knowledge and market trends to introduce relevant tools and services to customers.
• You'll collaborating closely with branch and operations teams to ensure a smooth customer journey from sale to delivery.
To succeed you'll need
• You're proactive and confident in engaging customers daily, building trusted relationships and offering tailored solutions that help them succeed.
• You have a knack for reconnecting with lapsed or low-spend accounts, reigniting conversations, and uncovering new growth opportunities.
• You're experienced in leading outbound sales efforts, balancing new business development with smart strategies to grow existing accounts.
• You stay well-informed on product knowledge and market trends, using insights to introduce relevant products, upsell effectively, and add value to every customer interaction.
• You're organised and self-motivated, tracking your own sales pipeline and performance against key KPIs like outbound calls, account conversions, revenue growth, and customer retention.
ED&I PromiseWe believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don't meet every requirement. If you're ready to make a positive impact with us, we want to hear from you. Together, let's build an inclusive space in the building services industry.We're incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.