E-Commerce Operations Executive

E-Commerce Operations Executive

Employment Type: Full-Time, 5 days in the office, travelling to the warehouse as business needs

This role is not eligible for visa sponsorship. All applicants must have the legal right to work in the UK.

About the Role

Our client is looking for a highly organised, detail-oriented E-Commerce Operations Executive to oversee the full operational workflow of their online business. This role manages everything from import logistics and warehouse coordination to inventory control, fulfilment accuracy, and customer service support.

If you are proactive, solutions-driven, and thrive in fast-moving environments, this role is perfect for you.

Key Responsibilities

1. Logistics and Import Coordination:

• Manage inbound shipments, import documentation, freight bookings, and delivery timelines.
• Liaise with freight forwarders, customs brokers, and suppliers to ensure smooth and timely imports.
• Track shipment status and resolve delays or discrepancies promptly.

2. Warehouse and 3PL Coordination:

• Act as the main contact for the warehouse team / 3PL partners.
• Ensure accurate receiving of goods, stock updates, and timely fulfilment.
• Communicate daily order volumes, special requirements, and packaging instructions.

3. Inventory and Stock Management:

• Monitor stock levels, incoming inventory, and forecasted demand.
• Conduct regular stock reconciliations and coordinate audits with the warehouse.
• Flag low-stock items, damaged goods, and replenishment needs.

4. Order Fulfilment and Quality Control:

• Oversee daily order flow to ensure fast and accurate fulfilment.
• Troubleshoot fulfilment issues such as missing items, returns, or damaged parcels.
• Continuously optimise picking, packing, and dispatch processes.

5. Customer Service Support:

• Assist customer service team with logistics-related queries, such as delivery updates, returns, and order issues.
• Investigate complaints with the warehouse and offer timely resolutions.
• Maintain a high standard of customer satisfaction through clear communication.

6. Operational Reporting and Process Improvement:

• Prepare weekly and monthly reports covering stock positions, fulfilment accuracy, shipping performance, and operational costs.
• Identify inefficiencies and propose improvements in logistics, stock flow, and operational workflows.
• Support the optimisation of systems, processes, and SOPs across operations.

Requirements:

• Previous experience in e-commerce operations, logistics, fulfilment, or supply chain (preferred).
• Strong understanding of warehouse processes, shipping methods, and inventory management.
• Excellent organisational skills with high attention to detail.
• Strong problem-solving abilities and a proactive mindset.
• Good communication skills when working with suppliers, warehouses, and internal teams.
• Ability to multitask in a fast-paced environment.
• Proficiency with spreadsheets and inventory management tools MINTSOFT is a MUST.