Implementation Manager (London)
WHAT YOU'LL DO
- Build and execute rollout plans from scratch
- Take a workstream brief and turn it into a practical delivery plan
- Identify who is impacted, what changes, sequencing and dependencies
- Execute the plan yourself rather than handing it off
- Create the materials that make change stick
- Write clear, role-specific user guidance and training materials
- Design communications people actually read and understand
- Run training sessions and answer questions directly
- Confidently guide others on using Microsoft 365 tools including Teams, SharePoint and OneDrive
- Track whether the change is working in practice
- Build feedback loops and adoption measures
- Spot when something has landed poorly and intervene
- Stay accountable for outcomes rather than just delivery
- Act as the bridge between IT, Security and the business
- Translate technical and security requirements into usable guidance
- Turn real user feedback into clear input for technical teams
- Ensure changes feel logical, helpful and well explained
- Bring structure and consistency to PMO delivery
- Build templates, checklists and repeatable delivery patterns
- Establish ways of working that become standard for future programmes
- Manage your own risks, progress and reporting within the PMO cadence
- Drafting a rollout plan for the next phase of Microsoft 365 changes
- Running a project checkpoint call and tracking actions
- Writing a one-page user guide for an IT change
- Reviewing adoption data to check if a rollout is on track
- Joining alignment calls with IT, Operations and Security
- Updating the PMO delivery tracker and escalating blockers
- Following up with stores or teams where adoption has dropped off
By 6 months
- You have delivered at least one workstream end-to-end, from plan to confirmed adoption
- A repeatable rollout framework exists because you built it
- Business teams can name you as the person who made a recent change make sense
- IT trusts you to accurately represent business needs
- You can show clear feedback and adoption data
- Adoption metrics are measurably better on workstreams you delivered
- The PMO has a delivery playbook with you as a primary author
- Technology change is described as well-managed rather than chaotic
- New workstreams follow your patterns without starting from scratch
- You are already planning what comes next
- 4 to 7 years delivering technology or change programmes hands-on in a business
- Built rollout plans, training or user guidance yourself and can show examples
- Worked effectively across technical and non-technical stakeholders
- Tracked adoption and outcomes after go-live rather than moving on immediately
- Operated with autonomy, owning your workstreams end-to-end
- Brought structure to complex or messy environments without waiting for instruction
- A generous annual bonus based on business performance
- Pension scheme
- Enhanced Maternity and Paternity leave
- Electric car salary sacrifice scheme
- Long service rewards after 5 and 10 years with Five Guys
- Five Guys Perks & discounts
- Invite to our annual General Managers conference - this year we celebrated in Lisbon!
- Life assurance
- Private medical via Vitality
- Wellbeing support
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