Sales Operations & Customer Service Executive Team Leader

Join a leading global fashion company renowned for its portfolio of premium brands and innovative designs. We are seeking a motivated professional to take on a pivotal role in Sales Operations & Customer Service, ensuring seamless order management and exceptional customer experiences across the DACH region. The ideal candidate must have experience working with key retail accounts with either Frasers, Sports Direct, or Amazon , bringing knowledge of online and multi-channel sales processes. This is your opportunity to work with a dynamic, international team, develop strong relationships with key customers, and contribute directly to the growth of high-end fashion labels while honing your expertise in orderbook management, operational excellence, and client service.

Main Responsibilities Will Include:

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Lead, coach, and support your team, providing tools, training, and performance feedback to help them excel and achieve KPIs.
• Maintain an overview of your region, reporting successes, challenges, and any customer/order issues to your manager.
• Manage customer data, including orders, pricing, part numbers, VAS, and ensure orders are reviewed and accurate before shipping.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and collaborate with Sales and Logistics to resolve issues.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and returns.
• Support sales reps with orderbook management, provide relevant information on risks, and carry out additional duties or special projects as required.

Person Specification:

• Essential experience with SDI/Frasers Group or Amazon accounts .
• Strong leadership, people management, and team collaboration skills, sharing best practices and resources.
• Enthusiastic, proactive, and organised, with strong attention to detail and the ability to work with a sense of urgency.
• Ability to understand and utilise technical information, demonstrating initiative to enhance relationships and team productivity.
• Proficient in Microsoft Office, particularly Excel.