Audio Visual Analyst
- Be the single point of contact for all AV enquiries and issues.
- Provide on-site support for events, which may include early starts/late finishes.
- Assist clients, and internal users in connecting to and utilising AV equipment.
- Ensure operational availability of equipment in meeting rooms and spaces.
- Carry out regular daily checks of all AV equipment.
- Log all escalations with internal IT team and external partners.
- Monitor system updates to ensure that they are aligned and manage releases.
- Provide support and feedback to the IT Trainers to assist with improving training materials.
- Provide training and support to Facilities and Client Services team as required.
- Provide preventative maintenance to all AV equipment in all meeting spaces and pods in London and Manchester.
- Liaise with AV provider and internal IT Ops teams regarding PPMs and reactive maintenance.
- Occasional travel to Manchester and Leeds and infrequent travel to Cardiff, Hereford and Liverpool to provide support and guidance on AV and arrange any preventative / reactive maintenance through AV provider.
- Develop processes and procedures to improve overall service and user experience.
- Review / update Standard Operating Procedures.
- Provide support during landlord power downs.
- Suggest improvements and bring innovative ideas to the team.
- Provide AV support and guidance on new office set ups and office upgrade projects.
- Maintain stock of consumables and connectors.
- Maintain strong working relationships with third party vendors.
- A good understanding and working knowledge of audio-visual technologies; including but not limited to televisions, projectors, cameras, microphones, speakers, UC platforms and connectivity equipment.
- A good understanding of general IT hardware and software including the Microsoft 365 stack (inc. Teams), Zoom, Crestron and Microsoft Surface Hubs.
- Excellent customer service skills with a strong desire to assist.
- Knowledge of MacOS and Windows 11.
- Relevant experience in the legal sector / professional services is preferred but not essential.
- Excellent written and verbal communication skills.
- Proven ability to multi-task and prioritise tickets relating to AV facilities and balance this with project work.
- A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly.
- A keen eye and attention to detail.
- Ability to find ‘on the spot' resolutions to urgent issues.
- Self-motivation and demonstrating initiative are essential.
- Demonstrable awareness of client confidentiality, information security and data protection.
- Relevant qualification at degree level or equivalent.
- Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
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